Jesus Ceberio
Lehigh Acres
Summary
Achieved recognition through multiple Ace of Diamonds awards at Alta Resources for effective problem-solving and quick thinking. Received an Ace of Hearts award for significant contributions and growth over the year.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 2 Customer Service Representative
Alta Resources
04.2024 - Current
- Led customer interactions through proactive outbound calls to diagnose and address issues. Oversaw case management by processing daily cases to enhance customer satisfaction. Facilitated inbound calls by assessing customer needs and implementing effective solutions. Cultivated a supportive environment by exhibiting empathy and attentiveness during customer assistance.
7-Eeven cashier
7-Eleven
01.2024 - 04.2024
- Managed customer service operations, ensuring efficient product location and order fulfillment. Oversaw nightly logistics, coordinating truck deliveries and inventory management. Led store maintenance initiatives, optimizing cleanliness and organization. Supervised equipment sanitation, enhancing operational hygiene standards.
Cashier/Sales Associate
Burlington Stores
04.2022 - 01.2024
- Oversaw customer interactions and managed checkout processes to enhance shopping experience. Maintained front area cleanliness and organized product displays for optimal presentation. Led efforts to keep sales floor orderly and prepared for inventory replenishment. Coordinated markdowns and cleaning initiatives to support store operations. Strategically organized shelves to align with merchandising flow, categorizing items effectively.
Wal-Mart Associate
Walmart
08.2023 - 09.2023
- Oversaw inventory management processes, ensuring efficient organization of items. Coordinated sorting and delivery of boxes to enhance customer satisfaction. Collaborated with multiple departments to streamline operations and improve workflow. Facilitated the relocation of merchandise to optimize sales floor presentation. Engaged with customers to provide assistance and resolve inquiries effectively.
Secretary
Ceberianos
05.2020 - 08.2023
- Oversaw inventory management, marketing strategies, social media engagement, sales initiatives, and customer service operations in a family-owned food business. Promoted to assistant manager, providing leadership during critical incidents and ensuring customer satisfaction. Departed due to company restructuring and support challenges.
Dishwasher
Olive Garden
09.2021 - 02.2022
- Oversaw dishwashing operations to guarantee cleanliness and organization of kitchenware. Cultivated a safe and efficient work environment by remaining vigilant of surroundings. Managed waste disposal and conducted thorough cleaning of work area at shift's conclusion.
Education
High school diploma - undefined
East Lee County High School
Lehigh Acres, FL05.2023
Skills
- Managed cash handling operations to maintain financial integrity and security
- Utilized strong communication skills to enhance team interactions and ensure clarity in project objectives
- Facilitated team performance and operational efficiency to enhance customer service as Assistant Manager
- Leveraged Microsoft Word for document preparation and editing to enhance clarity and presentation
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Supported kitchen efficiency by managing inventory, maintaining cleanliness, and adhering to safety protocols
- Facilitated customer purchases to enhance overall shopping experience
- Developed engaging content to support marketing initiatives and audience engagement
- Oversaw dishwashing operations to maintain high standards of cleanliness and hygiene\nCoordinated with kitchen staff to streamline dish retrieval and storage processes\nImplemented efficient workflows to enhance overall kitchen productivity
- Executed efficient stocking procedures to maintain organized and accessible merchandise displays
- Oversaw the implementation of telecommunication solutions to improve operational efficiency Coordinated with cross-functional teams to optimize system performance and reliability Managed vendor relationships to ensure timely delivery of telecommunication services
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve performance Developed strategies to optimize product placement and increase visibility
- Conducted collaborative brainstorming activities to enhance project development
- Led initiatives to develop high-quality video content that increased viewer retention Oversaw the optimization of video metadata to improve search rankings and visibility Coordinated with cross-functional teams to implement audience feedback into future content strategies
- Leveraged Microsoft Excel to enhance data management processes across teams Oversaw the development of complex spreadsheets to facilitate informed decision-making Championed the use of Excel for reporting, leading to improved project visibility
- Utilized strong organizational skills to enhance team efficiency and productivity
- Managed ingredient selection and preparation to maintain high culinary standards
- Utilized comprehensive computer skills to support project execution and team collaboration
- Developed and implemented effective merchandising displays to optimize customer engagement and support retail operations
- Crafted clear, engaging content to enhance communication effectiveness and audience understanding
- Facilitated customer transactions and provided product knowledge to support sales objectives
- Oversaw phone communication protocols to enhance client engagement and satisfaction Developed training materials for staff on effective phone etiquette Cultivated a professional environment that promoted positive interactions with stakeholders
- Performed routine cleaning tasks to ensure a pristine and welcoming environment
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Managed inventory control systems to support efficient supply chain operations
- Utilized advanced computer skills to enhance operational efficiency and streamline processes
- Applied basic mathematical principles to support data analysis and problem-solving tasks
- Oversaw front desk operations to enhance guest experiences Coordinated communication between departments to ensure seamless service delivery Trained new staff on front desk procedures and customer service standards
- Utilized advanced analysis skills to support strategic decision-making and enhance operational efficiency
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Oversaw daily food service operations to enhance customer experience\nTrained and mentored new staff on food safety and service protocols\nImplemented process improvements to streamline service delivery and reduce wait times
- Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure clarity and accuracy in all written materials Streamlined document management systems to improve accessibility and organization
- Developed original written pieces to inspire and captivate diverse audiences
- Delivered comprehensive English lessons to support language acquisition and fluency
- Oversaw cash register operations to enhance customer service experience Trained team members on effective transaction processing and customer engagement techniques Implemented best practices for cash handling and register maintenance
- Oversaw daily cash handling operations to ensure accuracy and compliance Trained new cashiers on best practices for customer service and transaction processing Implemented strategies to enhance customer satisfaction and streamline checkout procedures
- Created compelling social media content to enhance brand visibility and audience engagement
- Oversaw the implementation of Microsoft Office applications to enhance team productivity Facilitated training sessions for staff on software functionalities Streamlined document processes to improve workflow efficiency
Certification
- Entrepreneurship Present
- Microsoft Office Specialist
- Driver's License March 2022 to August 2030
Timeline
Level 2 Customer Service Representative
Alta Resources
04.2024 - Current
7-Eeven cashier
7-Eleven
01.2024 - 04.2024
Wal-Mart Associate
Walmart
08.2023 - 09.2023
Cashier/Sales Associate
Burlington Stores
04.2022 - 01.2024
Dishwasher
Olive Garden
09.2021 - 02.2022
Secretary
Ceberianos
05.2020 - 08.2023
High school diploma - undefined
East Lee County High School