Jesus Chairez
San Antonio,TX
Summary
Hardworking Head Waiter with 10+ years of high end establishment serving experience. Expert in training employees in a variety of POS systems. Extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.
Overview
12
12
years of professional experience
Work History
Lead Waiter
Vinny's Ristorante
04.2022 - 09.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Streamlined table turnover rate by efficiently managing waitstaff during peak hours.
- Increased repeat patronage by establishing rapport with guests and personalizing their dining experience.
- Optimized seating arrangements for large parties, ensuring timely service and maximum guest satisfaction.
- Exceeded guest expectations by going above and beyond regular service duties, such as accommodating special requests or dietary restrictions.
- Delivered exceptional fine-dining experiences for VIP clients, leading to increased loyalty and repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Ensured seamless transitions between courses by carefully timing dish delivery in collaboration with kitchen staff.
- Created craft cocktails from a list of seasonal specialty beverages, including the extremely popular Espresso Martini.
Front of House Team Leader
Cask And Schooner
09.2012 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Restaurant Front of House Manager
Tops'l Seafood And Sushi
04.2014 - 04.2022
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Education
No Degree - Environmental Science
Western Washington University
Bellingham, WA02.2018
High School Diploma -
Friday Harbor High School
Friday Harbor, WA06.2016
Skills
- Team Management
- Order Accuracy
- Strong multitasking
- Fine-dining expertise
- Liquor, beer, and wine knowledge
- Craft cocktail Preparation
- Food safety practices
- Guest Relations
- Professional Appearance
- Highly reliable
- Upselling techniques
Timeline
Lead Waiter
Vinny's Ristorante
04.2022 - 09.2024
Restaurant Front of House Manager
Tops'l Seafood And Sushi
04.2014 - 04.2022
Front of House Team Leader
Cask And Schooner
09.2012 - 10.2022
No Degree - Environmental Science
Western Washington University
High School Diploma -
Friday Harbor High School