Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesus Chavez

Corpus Christi,TX

Summary

Dedicated Tow Truck Driver with a strong work ethic and proven customer service skills, successfully enhancing company reputation at Crosswind Towing. Expert in towing equipment operation and safe driving practices, consistently achieving high service call completion rates while fostering positive client relationships and ensuring operational efficiency through effective communication and route planning.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

Crosswind Towing
06.2022 - 06.2025
  • Operated tow trucks to safely transport vehicles from accident scenes and breakdowns.
  • Conducted vehicle inspections and maintenance checks to ensure operational readiness and safety compliance.
  • Assisted customers with on-site support, providing guidance and reassurance during stressful situations.
  • Coordinated with dispatch for efficient routing and timely responses to service calls.
  • Implemented best practices for loading and unloading vehicles, minimizing damage risks during transit.
  • Enhanced customer satisfaction through effective communication and problem-solving skills during service interactions.
  • Maintained records of all service calls, ensuring accurate documentation for billing and reporting purposes.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Operated with safety and skill to avoid accidents and delays.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
  • Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
  • Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
  • Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Tow Truck Driver

Clutch Towing
01.2015 - 06.2022
  • Trained new drivers on operational procedures, safety protocols, and equipment handling techniques.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
  • Contributed to company growth by generating new leads through networking events and community initiatives.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed routine maintenance on truck to keep in working order.

Tow Truck Driver

Accurate Towing
03.2014 - 03.2016
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Inspected load security and checked for damages.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Education

Associate of Arts - Culinary

Del Mar College
Corpus Christi, TX
06-1994

High School Diploma -

Roy Miller High School
Corpus Christi, TX
06-1993

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices

Certification

  • TDLR Tow Liscense

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Tow Truck Driver

Crosswind Towing
06.2022 - 06.2025

Tow Truck Driver

Clutch Towing
01.2015 - 06.2022

Tow Truck Driver

Accurate Towing
03.2014 - 03.2016

Associate of Arts - Culinary

Del Mar College

High School Diploma -

Roy Miller High School

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