JESUS CONTRERAS
Jacksonville,FL
Summary
I am a dedicated professional with a strong focus on resolving routine client requests through calls, chats, or emails in an inbound contact center environment. I thrive in challenging settings, demonstrating accuracy, logical problem-solving skills, and the ability to multitask effectively while navigating various systems. My goal is to deliver an exceptional client experience by addressing inquiries, resolving issues, maintaining accounts with precision, and leveraging digital solutions to strengthen client relationships.
Overview
5
5
years of professional experience
Work History
DRIVER
Uber
Jacksonville, FL
07.2019 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Delivery Driver
DoorDash
Jacksonville, FL
09.2020 - Current
- Provided excellent customer service throughout the delivery process.
- Managed inventory of food items in vehicle by checking expiration dates regularly.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
TECHNIQUE
TOTAL SOLUTION SERVICES
Jacksonville, FL
05.2024 - Current
- Responded promptly to emergency breakdowns at any time during shift hours.
- Developed preventative maintenance plans for various types of machinery.
- Replaced defective parts such as bearings, seals, gears, valves.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Adjusted machine settings according to manufacturing specifications.
Education
BACHELOR OF LAWS - LAW
SANTA MARIA UNIVERSITY
BARINAS VENEZUELA06-2017
Skills
- Clear Communication: Ability to convey information understandably to clients
- Problem-Solving: Skill in identifying and resolving issues effectively
- Time Management: Ability to handle multiple tasks and prioritize efficiently
- Attention to Detail: Focus on accuracy and proper management of client information
- Results-Oriented: Focus on achieving goals and enhancing client experience
- Team Collaboration: Ability to work effectively with colleagues and supervisors
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
TECHNIQUE
TOTAL SOLUTION SERVICES
05.2024 - Current
Delivery Driver
DoorDash
09.2020 - Current
DRIVER
Uber
07.2019 - Current
BACHELOR OF LAWS - LAW
SANTA MARIA UNIVERSITY