Jesus Covarrubias

• As a server at BJ'S Restaurant & Brewhouse I would Set a positive tone for entire dining experiences for incoming guests.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Sell memberships, help members with questions, Clean the gym, and check people in.
• Sold the most memberships over numerous months
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time, and productivity.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Solved customer challenges by offering relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Bag food, get carts, Clean up spills, and put items back.

• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Helped customers take merchandise out of the store and loaded items into vehicles.
• Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.