Jesus Delval
El Paso,TX
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
14
14
years of professional experience
Work History
Sales Agent
Viva Auto Group
5915 Montana Ave
08.2023 - 05.2024
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of vehical products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Associate
Apak Trailers Llc
11150 Gateway Blvd E, El Paso TX 79927
08.2022 - 07.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Household Furniture
1700 N Zaragoza Rd Suite 136, El Paso, TX 79936
01.2022 - 08.2022
- Implemented targeted marketing campaigns to drive foot traffic and increase store visibility within the community.
- Provided exceptional customer service, resolving issues promptly and ensuring repeat business.
- Oversaw daily store operations, managing tasks such as opening/closing procedures, cash handling, and employee scheduling.
- Continually evaluated competitor offerings in order to make strategic adjustments that maintained the store''s competitive edge in the market.
- Analyzed sales data and trends to make informed decisions on product selection, pricing, and promotions.
- Organized successful promotional events that generated increased interest in store offerings while fostering strong ties with the local community.
Corporate Trainer
ATT
6090 Surety Dr Suite 220, El Paso, TX 79905
05.2021 - 12.2021
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
Credit Card Specialist
Bank Of America
Home
09.2020 - 05.2021
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Sales Agent
Spectrum
1359 Lomaland Dr, El Paso, TX 79935
01.2020 - 06.2020
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Academic Coordinator
Walmart
Walmart Super Cente, 13900 Horizon Blvd, Horizon C
10.2010 - 12.2019
- Optimized scheduling procedures, maximizing course availability while minimizing conflicts for both students and faculty members.
- Mentored junior faculty members for improved teaching techniques and professional development.
- Managed budget allocations for academic programs, ensuring optimal resource allocation and financial efficiency.
- Evaluated faculty performance through regular classroom observations, providing constructive feedback for continuous growth as educators.
- Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.
- Monitored progress towards strategic goals by analyzing key performance indicators regularly.
- Led assessment efforts to evaluate student learning outcomes and identify areas of improvement within the company.
- Implemented innovative teaching strategies, resulting in increased student engagement and improved retention rates.
- Retained interest and maximized receptive learning while assisting in student education.
- Ensured compliance with federal regulations concerning student support services such as disability accommodations or financial aid provisions.
- Recruited and hired staff members to help implement program initiatives.
- Worked with different department to outline and schedule course offerings required for students.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported management in executing marketing initiatives, participating in promotional events, and implementing visual merchandising guidelines.
- Operated POS system to process payments and provide receipts.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
GED -
Intently
Phoenix, AZSkills
Client Relations
Customer Assistance
Sales Training
Technical Support
Customer Service
Staff Supervision
Customer Relations
Sales Techniques
Operations Support
Staff Training
Staff Management
Customer Relationship Management (CRM)
Workforce Management
Negotiation
Schedule Management
Inventory Control
Resource Utilization
Marketing
Marketing promotions
Strategic Planning
CMS management
Patient Management
Advertising Management
Experience management
Service Management
Freight Management
People Management
Solution management
Crew Management
Store maintenance
Team Collaboration
Workplace Cleanliness
Store safety
Inventory Management
Stock replenishment
Loss Prevention
Employee Scheduling
Product returns
Upselling strategies
Sales Strategies
Sales initiatives
Merchandise Display
Payroll coordination
Assignment Delegation
Deposit Preparation
Drawer balancing
Brand Promotion
Promotional planning
Friendly and Helpful
Honest and Dependable
Reliable and Responsible
Cash Handling
Attention to Detail
Team Cooperation
Store Organization
Engaging with Diverse Customers
Strong Communication and Interpersonal Skills
Building Customer Loyalty
Creative Thinking
Inventory and Stocking
Product Knowledge
Safety and Cleanliness Standards
Flexible Hours
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Agent
Viva Auto Group
08.2023 - 05.2024
Sales Associate
Apak Trailers Llc
08.2022 - 07.2023
Sales Associate
Household Furniture
01.2022 - 08.2022
Corporate Trainer
ATT
05.2021 - 12.2021
Credit Card Specialist
Bank Of America
09.2020 - 05.2021
Sales Agent
Spectrum
01.2020 - 06.2020
Academic Coordinator
Walmart
10.2010 - 12.2019
GED -
Intently