Jesus Diaz
North Bergen,NJ
Summary
Proven team player with a track record of enhancing team efficiency and customer satisfaction at FedEx Office. Skilled in customer service and problem-solving, fluent in Spanish, and adept at training and multitasking. Demonstrated ability to improve service delivery by quickly mastering tasks and leading by example, significantly contributing to team success and customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
FedEx Office
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Lifeguard
Trident Pools Management
06.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Shift Leader
Dunkin
02.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06-2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Heavy Lifting
- Computer Skills
- Goal Setting and Achievement
- FLUENT IN SPANISH
- Multitasking
- Time Management
- Training Assistance
Certification
- CPR/AED Certification
- New Jersey Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Fashion and Style
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Volunteering with youth sports programs as an assistant coach
- Music
Timeline
Team Member
FedEx Office
04.2024 - Current
Lifeguard
Trident Pools Management
06.2023 - 09.2023
Shift Leader
Dunkin
02.2022 - 06.2023
High School Diploma -
North Bergen High School