Jesus Diaz
Tuscola,IL
Summary
Results-driven professional with extensive experience in management, customer relations, and operational excellence. Adept at driving sales growth, fostering client relationships, and implementing strategic solutions to improve performance. Certified in QuickBooks bookkeeping and financial accounting, complemented by a strong academic foundation in Business Management. Seeking to leverage retail management expertise and financial acumen in the banking industry as a Mortgage Loan Officer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Supervisor
LyondellBasell Industries
01.2020 - 05.2024
- Managed stakeholder relationships to coordinate complex projects, ensuring adherence to timelines and objectives.
- Led safety initiatives and compliance measures, minimizing operational disruptions.
- Cultivated an inclusive work environment through continuous training on ethics and diversity policies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Process Operator/Upgrade Supervisor
LyondellBasell Industries
09.2012 - 01.2020
- Analyzed operational data to optimize processes, achieving consistent quality and efficiency improvements.
- Supervised startup and shutdown procedures, ensuring safety and compliance.
- Adjusted process parameters according to established operating procedures.
Operations Supervisor
Cargill
06.2012 - 09.2012
- Directed daily operations at the grain facility, ensuring seamless execution of tasks, with an emphasis on accuracy and timeliness.
- Monitored and managed inventory, providing detailed reports that aided decision-making and compliance.
- Enhanced operational efficiency through process improvements and proactive problem-solving.
- Built and maintained relationships with stakeholders, ensuring clear communication and alignment with organizational goals.
Laborer Operator
Cargill
09.2009 - 06.2012
- Delivered exceptional customer service by fostering positive client interactions, and resolving concerns promptly.
- Oversaw logistical operations, ensuring the timely movement of goods while maintaining high-quality standards.
- Adhered to regulatory and safety standards, ensuring consistent compliance across all operations.
Assistant Manager
Gap Retail Store
10.2007 - 09.2008
- Sustained, profitable sales growth through customer-focused strategies and operational excellence.
- Recruited, hired, and developed highly productive teams, fostering a culture of accountability and collaboration.
- Directed merchandising efforts to align with brand representation standards.
- Ensured compliance with operational procedures and regulatory requirements.
- Enhanced community engagement through active brand representation and participation in local events.
Assistant Manager
Ralph Lauren Polo
01.2007 - 10.2007
- Drove sales and profit performance by implementing effective strategies to achieve margin goals.
- Delivered exceptional customer experiences, fostering loyalty, and repeat business.
- Recruited, supervised, and developed staff, establishing sales targets, and mentoring team members to exceed expectations.
- Ensured compliance with visual presentation standards, reinforcing the brand’s desired image and character.
- Implemented and monitored loss prevention measures to meet shrinkage goals.
Education
A.A.S. - Business Management
Parkland College
Champaign, IL12.2025
Business Administration and Finance
University of Texas Pan-American
Edinburg, TX12.2006
Skills
- Microsoft Office Suite
- QuickBooks
- Financial administration
- Compliance and regulatory adherence
- Performance monitoring
- Project planning
- KPI tracking
- Risk management
- Data analysis
- Project management
- Staff supervision
- Scheduling coordination
- MRP and ERP systems
- Customer relationship development
Certification
- QuickBooks Certified Bookkeeper, Intuit
- Notary Public, State of Illinois
- Occupational Health and Safety Professional, OSHAcademy, 2024
- Project Management Certificate, Texas Tech University, 2024
Languages
Bilingual: English and Spanish
Professionalaffiliationsandcommunityservice
- Member, Parkland College Honors Program, 2024
- Volunteer Assistant Coach, Tuscola Tascom Baseball League, 6 years
- Volunteer, RACE Talks at Parkland College, Advancing diversity and inclusion efforts
Timeline
Operations Supervisor
LyondellBasell Industries
01.2020 - 05.2024
Process Operator/Upgrade Supervisor
LyondellBasell Industries
09.2012 - 01.2020
Operations Supervisor
Cargill
06.2012 - 09.2012
Laborer Operator
Cargill
09.2009 - 06.2012
Assistant Manager
Gap Retail Store
10.2007 - 09.2008
Assistant Manager
Ralph Lauren Polo
01.2007 - 10.2007
A.A.S. - Business Management
Parkland College
Business Administration and Finance
University of Texas Pan-American