JESUS DURAN

• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines.
• Coordinated cross-functional teams to successfully complete complex projects on time and within budget constraints.
• Developed strong relationships with clients, leading to increased business opportunities and long-term partnerships.

Was promoted to assist. manager position JAN 2024

• Managed customer service inquiries and complaints in a timely manner.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Coordinated with other departments to ensure smooth flow of operations.
• Supervised daily operations including scheduling shifts, assigning duties.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Provided instruction on chain saw operation to new employees as needed.
• Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
• Processed paperwork related to receiving, shipping, stocking.
• Trained new staff members on proper techniques for operating, maintaining, and troubleshooting paint mixing equipment.

• Developed training materials for junior sales representatives on best practices for closing deals.
• Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
• Participated in weekly meetings with senior management team to discuss performance metrics.
• Negotiated terms of sale with customers to maximize profits.
• Implemented innovative approaches to improve overall efficiency of the sales department.
• • Promoted accessories and cross-sold additional products and services through use of active persuasion.
• Coached junior staff members on effective communication techniques when dealing with customers.
• Generated leads through cold calling and networking activities.
• Supported upper management in creating strategic plans to achieve company goals.
• Projected more than $10,000 in sales and achieved 141% of monthly target.