Jesus Escarcega
Los Angeles,CA
Summary
Familiar with safety, Learns quickly on job and multitasks with ease. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level coordinator position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level coordinator position.
Overview
20
20
years of professional experience
Work History
Coordinator
Riot Games
12.2020 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Banquet Houseman
Omni Hotels & Resorts
10.2004 - 03.2020
- Performed complete cleaning of all surfaces, furniture and floors in banquet room.
- Broke down room furniture arrangements and returned pieces to racks and storage rooms.
- Restocked room with new supplies and linen.
- Collected linens and transported to cleaning rooms or trucks for offsite laundering.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Notified building managers about needed repairs to maintain public safety.
- Notified management of structural issues and major repairs.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
- Identified major repair and maintenance needs and notified management of concerns.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Room Service Server
Omni Hotels & Resorts
10.2004 - 03.2020
- Practiced food safety and sanitation habits and followed compliance requirements.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Followed up with guests regarding order quality to satisfaction.
- Answered guest questions related to pricing and food and beverage ingredients.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Suggested food and beverage upsells to guests to maximize profits.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Resolved guest concerns and issues quickly and effectively.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
- Coordinated with kitchen staff to place orders for 50-60 meals daily.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Education
High School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CA2001
Skills
- Supply replenishment
- Room arrangements
- Station management
- Breakdown procedures
- Minor repairs
- Sanitization techniques
- Customer service
- Facility maintenance
- Team building
- Problem resolution
- Business operations
- Data Entry
- Customer Service
- Project Coordination
Accomplishments
- Ensured that each hotel guest received exceptional service with a smile and received the highest number of five-star reviews in the entire department.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Coordinator
Riot Games
12.2020 - 05.2024
Banquet Houseman
Omni Hotels & Resorts
10.2004 - 03.2020
Room Service Server
Omni Hotels & Resorts
10.2004 - 03.2020
High School Diploma -
Theodore Roosevelt Senior High School