Jesus Escarcega
Hoffman Estates,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Maintenance Management Specialist
United States Marine Corps
Great Lakes, IL
05.2020 - Current
- Developed and implemented preventive maintenance procedures to reduce downtime and improve operational efficiency.
- Maintained accurate records of all equipment repairs, inventory levels, and budget expenditures.
- Performed regular inspections of the facility to identify potential problems or areas for improvement.
- Conducted periodic reviews of existing systems to ensure maximum effectiveness and efficiency of operations.
- Trained personnel in proper use of tools and equipment used during maintenance activities.
- Analyzed data from predictive and preventive maintenance programs to recommend adjustments as necessary.
- Managed relationships with contractors providing services related to building upkeep or system upgrades.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Surveyed facility to maximize safety and security.
- Established department goals and deadlines.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Provided insights to executive leadership on new trends for office environment.
- Collaborated with other departments on initiatives that improved overall performance of the facility's mechanical systems.
- Identified cost-saving opportunities by analyzing preventative maintenance practices across the organization.
- Planned, scheduled, and coordinated routine maintenance activities with other departments.
Ambassador Coordinator
Amazon
Palatine, IL
07.2022 - 01.2024
- Developed and implemented strategies to enhance ambassador program engagement.
- Analyzed data from surveys and other sources to inform decisions about the ambassador program.
- Developed training materials for newly recruited ambassadors.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Associate
Amazon
Palatine, IL
10.2020 - 07.2022
- Provided customer service support for inquiries, complaints, and returns.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
Education
Associate of Science -
William Rainey Harper College
Palatine, IL07-2025
High School Diploma -
William Fremd High School
Palatine, IL05-2019
Skills
- Energy management
- Asset Management
- Budgeting and cost control
- Maintenance Scheduling
- Health and safety compliance
- Work Order Management
- Maintenance Planning
- Reliability
- Team Collaboration
- Team building
- Preventive Maintenance
- Attention to Detail
- Professional Demeanor
- Effective Communication
- Time management abilities
- Decision-Making
- Delegation skills
- Grounds Maintenance
- Multitasking
- Leadership skills
- Customer Service
- Team Coordination
- Task Prioritization
- Risk Assessment
- Analytical Thinking
- Active Listening
- Equipment Maintenance
- Microsoft Excel and PowerPoint
- Exceptional Microsoft Excel skills
- Microsoft Office Suite
Languages
Spanish
Professional
Affiliations
- I regularly manage personnel under me and train them to ensure workplace safety, efficiency, and success.
Timeline
Ambassador Coordinator
Amazon
07.2022 - 01.2024
Associate
Amazon
10.2020 - 07.2022
Maintenance Management Specialist
United States Marine Corps
05.2020 - Current
Associate of Science -
William Rainey Harper College
High School Diploma -
William Fremd High School