Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Espinoza

Martinsburg

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Skilled in customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in a sales role.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Mountain Heart Community Services
04.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Sales Consultant

Massey Hyundai
08.2024 - 03.2025
  • Achieved 30% above sales targets for 7 consecutive quarters, recognized as a top performer within the sales team.
  • Developed strong customer relationships through effective communication and personalized service, resulting in a 60% increase in customer retention.
  • Conducted vehicle walk-around and test drives, highlighting key features and benefits tailored to customer needs.
  • Conducted vehicle walk-around and test drives, highlighting key features and benefits tailored to customer needs.
  • Managed follow-up communications with leads, successfully converting inquiries into sales.
  • In-depth knowledge of various automotive brands and models.

Rural Mail Carrier

United Postal Service
10.2023 - 08.2024
  • Efficiently deliver mail and packages, ensuring timely service in rural areas
  • Confidentially manage sensitive materials, safeguarding customer privacy
  • Document road conditions and obstacles, enhancing route planning and safety
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Ensured proper handling of fragile packages requiring special care.
  • Notified supervisor immediately if any irregularities were found during the route delivery process.

Lead Store Associate

Aldi Foods
11.2021 - 10.2023
  • Led customer service initiatives, boosting satisfaction through effective issue resolution
  • Managed customer interactions, achieving high satisfaction and resolving complaints swiftly
  • Oversaw communication channels, ensuring efficient handling of emails and calls
  • Trained team members in customer service, enhancing overall store performance
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Improved customer service feedback scores through outstanding service.

Assistant Cheerleading Coach

Chambersburg High School
03.2022 - 09.2022
  • Coordinated practice schedules with head coach, ensuring seamless operations
  • Fostered athlete growth through motivational support and positive reinforcement
  • Reviewed game film for analysis of strengths and weaknesses of cheerleaders.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Assisted in creating practice plans and drills for cheerleading squad.

Sales Representative

Ashley Furniture Homestore
06.2021 - 11.2021
  • Consistently exceeded sales targets, achieving top performer status at Ashley Furniture Homestore
  • Delivered outstanding customer service, enhancing the shopping experience for retail clients
  • Demonstrated commitment to sales goals, resulting in measurable improvements in customer satisfaction
  • Developed key customer relationships to increase sales.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Listened to customer needs to identify and recommend best products and services.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Barista

Starbucks
10.2019 - 04.2020
  • Maintained a tidy workspace, boosting safety and workflow efficiency
  • Enhanced customer satisfaction by preparing high-quality beverages quickly
  • Advised customers on product choices, improving personalized service
  • Supported highest standards of conduct and service to support company reputation.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Created complex, hand-crafted beverages based upon customer preferences.

Education

High School Diploma - GED

Chambersburg Area Senior High School
03-2020

Skills

  • Sales
  • Organization
  • Spanish Speaking
  • Lead Generation
  • Customer service
  • Negotiation techniques
  • Advanced communication
  • Follow-up strategies
  • Leads prospecting
  • Negotiation
  • Interpersonal Skills
  • Client Relations
  • CRM Software
  • Email Marketing
  • Analysts
  • Network development
  • Relationship building
  • Performance tracking
  • Conflict resolution
  • Time management
  • Customer engagement
  • Computer skills
  • Data entry
  • Office administration
  • Microsoft Word
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Documentation and recordkeeping
  • Office management
  • Records management
  • Filing and data archiving
  • Payroll and budgeting
  • Account reconciliation
  • Office equipment maintenance
  • Program files maintenance
  • Mail management
  • Resource and referrals
  • Data organization
  • Administrative support

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Administrative Assistant

Mountain Heart Community Services
04.2025 - Current

Sales Consultant

Massey Hyundai
08.2024 - 03.2025

Rural Mail Carrier

United Postal Service
10.2023 - 08.2024

Assistant Cheerleading Coach

Chambersburg High School
03.2022 - 09.2022

Lead Store Associate

Aldi Foods
11.2021 - 10.2023

Sales Representative

Ashley Furniture Homestore
06.2021 - 11.2021

Barista

Starbucks
10.2019 - 04.2020

High School Diploma - GED

Chambersburg Area Senior High School

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