Jesus Estrada
Phoenix,AZ
Summary
Motivated server and bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender/Server
Red Lobster
Yuma, Arizona
09.2021 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
The Crossing Bar And Grill
Yuma, Arizona
06.2021 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Business Law
Arizona Western College
Yuma, AZ08.2022
Skills
- Conflict and Complaint Resolution
- Team Player
- Ability to Lift 30 Pounds
- Special Requests and Substitutions
- Transactions and Cash Handling
- Age Verification
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
Certification
Food Handler Certificate of Completion
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Red Lobster
09.2021 - 11.2022
Server
The Crossing Bar And Grill
06.2021 - 09.2021
Associate of Arts - Business Law
Arizona Western College
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