Jesus Ezequiel Peña
Santiago De Los Caballeros,Dominican Republic
Summary
Dynamic professional with extensive experience in customer service and operations, notably as a Reception Supervisor at Melia Caribe Tropical. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office, demonstrating a commitment to excellence and teamwork in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Transfer Driver
Emy Taxi SRL DR
Santiago, Santiago de los caballeros
01.2021 - Current
- Transport passengers to various destinations safely and efficiently, adhering to traffic laws and regulations.
- Maintain a high level of customer service by offering friendly and professional interactions.
- Utilize GPS and maps to determine optimal routes and minimize travel time, contributing to customer satisfaction.
- Keep the vehicle clean and well-maintained, performing regular inspections to ensure safety compliance.
- Transported passengers safely to various destinations across the city.
- Assisted customers with luggage and provided friendly service during transfers.
- Maintained vehicle cleanliness and conducted routine inspections for safety.
Reception Supervisor
Melia Caribe Tropical PC
05.2021 - 02.2022
- Supervised front desk operations and ensured smooth guest check-in processes.
- Managed staff schedules to maintain adequate coverage during peak hours.
- Trained new receptionists on customer service protocols and software systems.
- Handled guest inquiries and resolved issues with professionalism and care.
- Coordinated communication between departments to facilitate guest requests.
- Implemented procedures to enhance the efficiency of front desk operations.
- Provided support to management team by preparing reports regarding occupancy rates, revenue trends.
Receptionist
Secret Royal Beach PC
11.2014 - 02.2022
- Organized and friendly receptionist with experience in customer service and office administration.
- Committed to providing exceptional service and creating a welcoming environment for visitors.
- Ability to work in a team environment and independently.
- Organizational and time management skills.
- Knowledge of office software (Microsoft Office).
- Problem management and conflict resolution.
- Management of work schedules and responsibilities of each Team Member.
- Organize pre-shift briefing and coordination meetings with bellboy team.
- Supervision of the proper use and maintenance of work utensils.
- Baggage delivery time management.
Waiter
Bohemian Restaurant Marina Cap Cana Punta Cana
Punta Cana, La Altgracia
05.2021 - 02.2022
- Facilitated a welcoming dining experience by efficiently managing customer orders.
- Provided attentive service in a restaurant, maintaining high standards of customer satisfaction.
- Served guests in a restaurant setting, ensuring timely and accurate order delivery.
- Communicated effectively with kitchen staff to relay special requests.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
- Took orders from patrons accurately and efficiently.
Education
4th year of High School -
Liceo Herminia Perez
Santiago, Dominican RepublicSkills
- Microsoft Word
- Communication Skills
- Ability to Work in a Team
- Problem Solving
- Microsoft Excel
- Customer Service
- Ability to Learn Quickly
Languages
- Spanish
- English
Personal Information
- Date of Birth: 05/16/90
- Gender: Male
- Nationality: Dominican
- Driving License: A
- Place of Birth: Dominican Republic
Timeline
Waiter
Bohemian Restaurant Marina Cap Cana Punta Cana
05.2021 - 02.2022
Reception Supervisor
Melia Caribe Tropical PC
05.2021 - 02.2022
Transfer Driver
Emy Taxi SRL DR
01.2021 - Current
Receptionist
Secret Royal Beach PC
11.2014 - 02.2022
4th year of High School -
Liceo Herminia Perez
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