Jesus Franco
Santa Cruz,CA
Summary
Experienced hospitality professional with a talent for providing exceptional guest experiences and maintaining a high level of service. Skilled in efficiently managing guest interactions to ensure a seamless and enjoyable experience. Committed to promoting team collaboration and excelling in dynamic environments, while prioritizing effective communication and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Host
Montclair egg shop
09.2020 - 09.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
Receptionist
East bay SPCA
08.2019 - 02.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Receptionist
California Bank of Commerce
09.2018 - 06.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Some College (No Degree) - Business Management And Economics
UCSC
High School Diploma -
Cristo Rey De La Salle, East Bay Highschool
06-2022
Skills
- Team Collaboration
- Reservations Management
- Telephone reception
- Customer support
- Professional Appearance
- Customer Service
- Team player mentality
- Exceptional communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Montclair egg shop
09.2020 - 09.2024
Receptionist
East bay SPCA
08.2019 - 02.2020
Receptionist
California Bank of Commerce
09.2018 - 06.2019
High School Diploma -
Cristo Rey De La Salle, East Bay Highschool
Some College (No Degree) - Business Management And Economics
UCSC