Jesus Franco
Santa Cruz,CA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
7
7
years of professional experience
Work History
Cashier
Montclair Eggshop
Oakland , CA
09.2022 - 05.2025
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Table Busser
Montclair Egg Shop
Oakland, CA
09.2021 - 05.2025
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Replenished napkins, condiments, silverware and glassware as needed.
- Maintained cleanliness of restaurant dining area throughout shift.
- Greeted customers and answered questions about menu items.
- Adhered to sanitation guidelines when handling food and beverage items.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Ensured that each table was properly set before seating guests.
Host
Montclair egg shop
Oakland, California
09.2020 - 05.2025
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
Receptionist
East bay SPCA
Oakland, CA
08.2019 - 02.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Receptionist
California Bank of Commerce
Oakland
09.2018 - 06.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Cristo Rey De La Salle, East Bay Highschool
Oakland, CA06-2022
Some College (No Degree) - Business Management And Economics
UCSC
Santa Cruz, CASkills
- Team Collaboration
- Reservations Management
- Telephone reception
- Customer support
- Professional Appearance
Timeline
Cashier
Montclair Eggshop
09.2022 - 05.2025
Table Busser
Montclair Egg Shop
09.2021 - 05.2025
Host
Montclair egg shop
09.2020 - 05.2025
Receptionist
East bay SPCA
08.2019 - 02.2020
Receptionist
California Bank of Commerce
09.2018 - 06.2019
High School Diploma -
Cristo Rey De La Salle, East Bay Highschool
Some College (No Degree) - Business Management And Economics
UCSC
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