Jesus Fuentes-Soto
Las Vegas,NV
Summary
I am an accomplished, results-oriented Security Officer with in-depth experience consistently rising through ranks. I am well-versed in personnel management, accounting and personnel scheduling. I am dedicated to complete knowledge of company policies and procedures for optimized customer service and officer safety. I possess exemplary writing and oral communication skills. I am an analytical problem-solver with talents for team building, leading and motivating, as well as excellent guest relations aptitude and relationship-building skills. I am also proficient in using independent decision-making skills and sound judgment to positively impact company success. And I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Training Officer
Venetian And Palazzo Casino
10.2018 - Current
- Maintained high level of awareness and reported suspicious activity
- Completed all incidents without incident and acted as team leader on high stress incidents
- Conducted thorough investigations of incidents like lost valuables and possible theft to identify any criminal activity and contact appropriate authorities
- Accompanied personnel on routine routes to deter criminal activity
- Responded quickly and effectively to all security violations and duress alarms
- Processed and logged accurate and detailed incident reports
- Noted and followed up on any unusual behavior
- Delivered accurate verbal and written reports to company personnel
- Detected and apprehended any unauthorized personnel
- Investigated all security and safety violations
- Trained and mentored new personnel hired
- Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Gathered information on field performance, reportable events and material usage in order to analyze changes and produce informative reports
- Investigated incidents such as missing items to determine nature and extent of activities, looping in law enforcement to handle criminal matters
- Examined and verified credentials of employees and contractors to protect secured areas
- Patrolled premises regularly to maintain safety of employees and visitors
- Greeted tenants and guests entering and leaving property to enhance awareness of security staff
Assistant Store Manager
Tire Works Total Car Care
10.2021 - 10.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every 3 hours to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Organized records of vehicles, schedules and completed orders.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Promoted brand at industry events and through ongoing networking efforts.
Security Report Writer
Wynn Las Vegas
04.2018 - 10.2019
- Collaborated with area law enforcement and federal investigators to support and coordinate with investigations
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Reported suspicious activities and persons to law enforcement
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Protected facility and property guests by regularly circulating premises
- Resolved complaints and issues involving both guests and employees
- Provided excellent service to guests and employees
- Responded immediately in emergency situations, applying CPR and First Aid training
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
Security Officer
Cosmopolitan Of Las Vegas
09.2016 - 04.2018
- Reported suspicious activities and persons to law enforcement.
- Authorized entrance papers and granted or denied entrance to building.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
- Monitored employee activities, confirming compliance with security regulations.
- Performed cash drops or transactions, including carrying drop boxes.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Responded immediately in emergency situations, applying CPR and First Aid training.
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations.
- Provided excellent service to guests and employees.
Security Officer
Sunset Station Casino
11.2015 - 04.2016
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
- Inspected equipment, structures and materials to identify the cause of errors and defects.
Unloader/Stocker Associate
Lowes
07.2015 - 11.2015
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
Flooring Associate
Home Depot
11.2014 - 07.2015
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Wrote sales slips and sales contracts.
- Prepared merchandise for sales floor.
- Wrote, negotiated and finalized sales contracts.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Asked open-ended questions to assess customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Provided ongoing guest service, including giving fashion advice.
Education
Bachelor of Science - EMT Medical Services
CSN
Las Vegas, NVSkills
- Superior customer service
- Electronic surveillance
- MS Office proficiency
- Investigation documentation
- Stationary surveillance
- Trusted key holder
- Quick learner
- Active listening skills
- Computer literate
- Skilled problem solver
- Motivated team player
- Conflict resolution techniques
- Ethical
- Report writing
- MDE training
- Skilled in conflict resolution
- Windows proficiency
- Multitasking abilities
- Skilled in Conflict Resolution
- Security Team Management
- Relationship building and management
- Security officer development
Accomplishments
- Successfully completed the one-week Cosmopolitan Security Training Program.
- Successfully completed one-week Cosmopolitan Security Report Writing and Dispatch Training Program.
- Successfully completed one-week Sunset Station security training program.
- Successfully completed one-week Sunset Station security report writing training program.
- Successfully completed Wynn PFC Nightclub DETAC Training .
- Successfully completed Wynn Core Concepts Training .
- Successfully completed Wynn Tactical Combat Casualty Care Program
- Promoted to Field Training Officer within six months of obtaining the Security Officer position.
- NHLA Emerging Leaders Mentor Program
- Managed a store that exceeded company expectations in every category.
- Exceeded monthly store sales goals 12 months in a row.
- Achieved the 3rd national store ranking within 1 year.
- Supervised team of 10 staff members.
- Built and Maintained relationships with numerous Fleet Managers and Owners, which lead to a huge increase of store's profit.
- Saved the company $100,000 over 1 year by implementing a successful productivity improvement plan.
- Improved customer satisfaction ratings by 80% by providing a excellent customer experience.
- Documented and resolved any personnel issues which led to a more productive and successful team.
Certification
- Certified Field Training Officer (FTO)
- First Aid/CPR Certified
- IS-00042. Social Media in Emergency Management
- IS-00100. Introduction to Incident Command System
- IS-00200.c Basic Incident Command System for Initial Response
- IS-00240. Leadership and Influence
- IS-00242. Effective Communication
- IS-00700. An Introduction to the National Incident Management System
- IS-00906 Basic Workplace Security Awareness
- IS-00907 Active Shooter What You Can Do
- IS-00912 Retail Security Awareness Understanding the Hidden Hazard
- IS-00914 Surveillance Awareness What You Can Do
- IS-00915 Protecting Critical Infrastructure Against Insider Threats
- IS-00916 Critical Infrastructure Security Theft and Diversion - What You Can Do
Timeline
Assistant Store Manager
Tire Works Total Car Care
10.2021 - 10.2022
Field Training Officer
Venetian And Palazzo Casino
10.2018 - Current
Security Report Writer
Wynn Las Vegas
04.2018 - 10.2019
Security Officer
Cosmopolitan Of Las Vegas
09.2016 - 04.2018
Security Officer
Sunset Station Casino
11.2015 - 04.2016
Unloader/Stocker Associate
Lowes
07.2015 - 11.2015
Flooring Associate
Home Depot
11.2014 - 07.2015
Bachelor of Science - EMT Medical Services
CSN
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