Summary
Overview
Work History
Education
Skills
Languages
CRM's and Program Experience
Timeline
Generic

Jesus Galeana

Compton,CA

Summary

Skilled logistics professional with a clear understanding of long-term planning requirements for successful business development and sustainable operations. Adept at process improvement and integration to achieve current objectives and meet future company needs.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

THE CAR GROUP - Norm Reeves Honda
Cerritos, CA
07.2023 - Current
  • Demonstrated vehicle features and capabilities during test drives with potential buyers.
  • Negotiated sales terms and pricing to finalize vehicle purchases effectively.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Greeted customers and provided product information.
  • Provided follow-up customer service after a car sale was completed.
  • Collaborated with finance department to facilitate loan applications and approvals.
  • Developed strong relationships with customers to encourage repeat business and referrals.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.

Internet Sales Manager

Envison Motors - Jaguar Land Rover
Cerritos, CA
03.2023 - 07.2023
  • Developed online sales strategies to enhance customer engagement and conversion rates.
  • Assisted customers in selecting vehicles that met their needs and preferences.
  • Negotiated sales terms and pricing to finalize vehicle purchases effectively.
  • Maintained up-to-date knowledge of inventory, including new arrivals and promotions.
  • Developed relationships with potential buyers through phone calls and emails.
  • Conducted test drives for prospective buyers.

Fulfillment Manager

Shift Operations
Whittier, CA
01.2022 - 03.2023
  • Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations.
  • Documented inspection results and maintained accurate quality control records.
  • Coordinated service workflow between technicians and customers for efficient operations.
  • Coordinated and monitored inbound and outgoing deliveries of vehicles, keeping abreast of delays and other issues.
  • Fostered positive relationships with customers through effective communication skills.
  • Provided timely support for customer inquiries via phone and email.

Assistant Team Lead

Shift Operations LLC
Carson, CA
08.2021 - 01.2022
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Trained new team members, tracked current team members' skills achievement, mentored newly hired employees on day to day operations
  • Interviewed, hired and trained new quality concierges.
  • Managed onboarding processes to ensure smooth integration of new hires.
  • Conduct performance reviews, providing constructive feedback to team members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Coordinated dispatch operations for timely test drives and deliveries

Hub Advisor

Shift Operations LLC
Whittier, California
03.2021 - 08.2021
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Accompanied customers during test drives to explain valuable features.
  • Implemented strategic methods for customers to ensure great car buying experience.
  • Coached concierges on strategies to enhance performance and improve customer relations.

Car Concierge

Shift Operations LLC
Los Angeles, California
08.2020 - 03.2021
  • Showcased vehicle features and took customers on test drives in local area.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Consistently exceeded conversion by pursuing and closing sales.
  • Supervised successful car sales in fast-paced environment.
  • Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
  • Filled out paperwork to register vehicles and complete sales.

Teller

Community Pawn Shop
Los Angeles, California
12.2019 - 03.2020
  • Maintained confidentiality of bank records and client information.
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Evaluated item quality and value to determine correct offer amounts.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Created eye-catching window displays to draw customers into store.
  • Studied local market to better understand in-demand products to stock in store.

Carpet Cleaning Technician

Galeana's Carpet Cleaning
Los Angeles, California
06.2016 - 12.2019
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site.
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
  • Explained cleaning process to residential customers upon arrival at home and answered questions.
  • Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
  • Provided every customer with top-notch service and satisfied each client's individual needs.
  • Kept business entrances clean, tidy and professional in appearance.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.

Education

Carpet Cleaning Tech / Microbial Tech / Water Damage And Restoration Tech -

Academy of Textiles And Flooring
Anaheim, CA
06.2018

High School Diploma -

South East High School
South Gate, CA
06.2016

Some College (No Degree) - Business Administration And Management

Cerritos College
Norwalk, CA

Skills

  • Client support
  • Training
  • Quality Improvement
  • Quality Control
  • Issue resolution
  • Team Supervision
  • Equipment operation
  • Technical skills
  • Troubleshooting
  • Friendly, positive attitude
  • Inventory management
  • Vehicle inspection
  • Attention to detail
  • Logistics planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

CRM's and Program Experience

  • Mometum CRM
  • Salesforce
  • Provision V-Auto
  • DealerCentric / E-Lend Solutions
  • RouteOne
  • Dealerbuilt
  • Greenhouse

Timeline

Retail Sales Associate

THE CAR GROUP - Norm Reeves Honda
07.2023 - Current

Internet Sales Manager

Envison Motors - Jaguar Land Rover
03.2023 - 07.2023

Fulfillment Manager

Shift Operations
01.2022 - 03.2023

Assistant Team Lead

Shift Operations LLC
08.2021 - 01.2022

Hub Advisor

Shift Operations LLC
03.2021 - 08.2021

Car Concierge

Shift Operations LLC
08.2020 - 03.2021

Teller

Community Pawn Shop
12.2019 - 03.2020

Carpet Cleaning Technician

Galeana's Carpet Cleaning
06.2016 - 12.2019

Carpet Cleaning Tech / Microbial Tech / Water Damage And Restoration Tech -

Academy of Textiles And Flooring

High School Diploma -

South East High School

Some College (No Degree) - Business Administration And Management

Cerritos College

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