Jesus Gandara
Bosque Farms,United States
Summary
Diligent Territory Manager with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with HVAC and able to adapt easily to new processes and procedures. Hardworking with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Overview
12
12
years of professional experience
Work History
Territory Manager
Gustave A Larson
Albuquerque, NM
11.2021 - Current
- Evaluate client business needs to identify appropriate product lines for customers and coordinate with the product development team to define new value-added services
- Generate and track sales reports, evaluate contract terms, analyze sales metrics, and conduct forecasting to define overarching sales strategies based on market indicators
- Analyzed customer needs and developed creative solutions to meet those needs
- Developed and implemented customer service and retention strategies to ensure customer satisfaction and repeat business
- Built strong relationships with customers and ensured customer satisfaction
- Conducted regular contractor visits to maintain relationships, identify opportunities, and address customer concerns
- Coordinated with other departments within the company to ensure product availability and customer satisfaction
- Generated monthly and quarterly reports on sales performance and customer satisfaction metrics
- Conducted market analysis to identify new business opportunities and maximize sales
- Developed and implemented a business plan to achieve sales goals
- Presented product line to customers and demonstrated features and benefits
- Managed and tracked customer orders and provided followup services
- Attended trade shows and conferences to promote products
- Resolved customer complaints and established customer service standards
- Created and maintained effective tracking and reporting systems for campaigns and activities
- Analyzed market trends and identified potential opportunities for growth
- Built contracts for special pricing.
- Help contractors apply for and aquire marketing funds.
Customer Experience Representative- CXR
Gustave A Larson
10.2021 - 11.2022
- Evaluate client business needs to identify appropriate product lines for customers and coordinate with the product development team to define new value-added services
- Generate and track sales reports, evaluate contract terms, analyze sales metrics, and conduct forecasting to define overarching sales strategies based on market indicators
- Delivered education to customers on product offerings and services, served as the point of contact throughout the sales cycle, and coordinate cross-functionally with customer success teams
- Developed and implemented customer service and retention strategies to ensure customer satisfaction and repeat business
- Analyzed customer needs and developed creative solutions to meet those needs
- Built strong relationships with customers and ensured customer satisfaction
- Conducted regular contractor visits to maintain relationships, identify opportunities, and address customer concerns
- Coordinated with other departments within the company to ensure product availability and customer satisfaction
- Generated monthly and quarterly reports on sales performance and customer satisfaction metrics
- Conducted market analysis to identify new business opportunities and maximize sales
- Developed and implemented a business plan to achieve sales goals
- Presented product line to customers and demonstrated features and benefits
- Managed and tracked customer orders and provided follow-up services
- Attended trade shows and conferences to promote products
- Resolved customer complaints and established customer service standards
- Created and maintained effective tracking and reporting systems for campaigns and activities
- Analyzed market trends and identified potential opportunities for growth
- Built contracts for special pricing
- Helped contractors apply for and acquire marketing funds
- Managed customer relations in a high-pressure, fast-paced environment
- Developed customer experience strategies to improve customer satisfaction
- Collaborated with other departments to improve customer experience
- Gained customer insights and handled customer complaints
- Managed customer relationships by proactively responding to inquiries in a timely manner
- Participated in customer service initiatives to improve customer satisfaction
- Developed and maintained positive relationships with customers
- Maintained records of customer interactions and transactions
- Followed up with customers to ensure satisfaction with service.
Counter Sales Representative-CSR
Gustave A Larson
07.2017 - 10.2021
- Resolved customer complaints and escalated more complex issues to the appropriate department
- Developed strong product knowledge to better assist customers
- Built strong customer relationships by actively listening to customer needs and following up to ensure satisfaction
- Resolved customer inquiries and complaints in a professional and timely manner, utilizing a variety of problem-solving techniques
- Successfully communicated with customers and provided excellent customer service on a daily basis
- Maintained up-to-date knowledge of products and services to better serve customers
- Maintained extensive product knowledge of all items carried in store and provided customers with accurate information
- Assisted customers in selecting and purchasing products that best suited their needs and budget
- Accurately processed sales transactions, returns and exchanges, and resolved customer complaints
- Upheld store standards for cleanliness, organization and customer service
- Managed the store's cash register, including making deposits, balancing the register and reconciling receipts
- Developed strong working relationships with store personnel to ensure smooth operations
- Operated a computerized point-of-sale system to process customer orders and payments
- Proven experience as a Counter Sales Representative with a strong customer service record
- Displayed merchandise, verified stock levels, and restocked when necessary
- Assisted customers with product selection and answered questions about products, pricing, and availability
- Collaborated with team members to ensure customer needs were met and exceeded
- Maintained a clean and organized work environment
- Processed returns and exchanges in accordance with company policy
- Used upselling and cross-selling techniques to increase sales and customer satisfaction.
Warehouse Supervisor
Johnstone Supply
05.2012 - 06.2017
- Successfully supervised and managed a team of 5 warehouse staff, ensuring all tasks were completed in a timely and efficient manner
- Developed and implemented strategies to improve productivity and safety standards
- Monitored and maintained accurate inventory records using inventory management software
- Performed regular safety inspections of warehouse equipment and machinery
- Coordinated and oversaw the loading and unloading of materials from trucks
- Developed and enforced warehouse policies and protocols to ensure a safe and organized working environment
- Trained and mentored warehouse staff on proper equipment usage and safety protocols
- Supervised daily operations of a large warehouse, ensuring all shipments and deliveries were made on time
- Monitored and managed personnel to ensure daily warehouse goals and objectives were met
- Developed and maintained relationships with vendors, customers, and other departments
- Coordinated with inventory control personnel to ensure accurate inventory records and product counts
- Proven ability to lead and direct a team of warehouse staff in a fast-paced environment
- Experienced in managing daily operations of the warehouse, including receiving, shipping, and inventory control
- Monitored and managed the receiving, stocking, and shipping of materials and products.
Education
Skills
- Bilingual
- Attention to detail
- Customer Service
- Contract Building
- Relationship Building
- Communication
- Leadership
- Sales Skills
- Business Development
- Organization and Task Management
- Analytical Skills
- Interpersonal skills
- Collaboration
Timeline
Territory Manager
Gustave A Larson
11.2021 - Current
Customer Experience Representative- CXR
Gustave A Larson
10.2021 - 11.2022
Counter Sales Representative-CSR
Gustave A Larson
07.2017 - 10.2021
Warehouse Supervisor
Johnstone Supply
05.2012 - 06.2017
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