JESUS GANDARA
Lafayette,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Masas & Agaves
05.2023 - 07.2024
- Oversee daily operations, including payroll management and hiring processes
- Manage and lead a team to ensure high levels of customer service and operational efficiency
- Develop and implement strategic initiatives to drive profitability and business growth
- Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills
- Handle payroll processing, including tracking hours, managing benefits, and ensuring compliance with labor laws
- Lead the hiring process, from job postings and candidate screening to interviewing, selection, and onboarding.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Create, promote, and oversee business private event reservations, including corporate meetings, weddings, and special occasions.Collaborate with clients to customize event details, menus, and layouts, ensuring seamless execution from start to finish.- Develop marketing strategies to attract event bookings and enhance brand visibility.
Manager
Jill's Restaurant at st. Julien Hotel
03.2022 - 05.2023
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
- Set overall vision and provided team leadership
- Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in company operation manual.
Server
Jill's Restaurant
06.2016 - 03.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Checked identification for minimum age for the sale of alcoholic beverages
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Tax Professional
HR Block
01.2019 - 04.2021
- Completed and filed returns with tax departments at local, state, and federal levels
- Contacted IRS or other relevant government organizations on behalf of the client to address issues related to tax self-preparation
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Cashier
Chipotle
03.2015 - 05.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- ID checked identification for proof-of-age for alcohol and tobacco sales
- Completed inventory counts and ordered merchandise
- Used POS system to enter orders, process payments, and issue receipts.
Education
Business Program - English
Colorado University
Boulder, CO05.2018
Bachelor of Science - Business
Front Range Community College
Westminster, CO05.2017
Skills
- Multi-tasking
- Teamwork
- Verbal communication
- Safe Work Methods
- Managing Operations and Efficiency
- Productivity Performance
- Optimizing Workflows
- Critical thinking
- Fluent in Spanish
- Leadership and team building
- Problem Resolution
- Staff training/development
- Staff Development
- Food Safety
- Cost Control
- Operations Management
- Customer Engagement
Timeline
General Manager
Masas & Agaves
05.2023 - 07.2024
Manager
Jill's Restaurant at st. Julien Hotel
03.2022 - 05.2023
Tax Professional
HR Block
01.2019 - 04.2021
Server
Jill's Restaurant
06.2016 - 03.2022
Cashier
Chipotle
03.2015 - 05.2016
Business Program - English
Colorado University
Bachelor of Science - Business
Front Range Community College
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