Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Ability Summary
Honors & Activities
Additional Information
Generic

Jesus Garcia - Huerta

Donna

Summary

Experienced professional with a diverse background in various industries seeking a full-time opportunity to leverage skills and expertise. Eager to contribute to a dynamic work environment that values innovation and growth. Passionate about utilizing talents to make a meaningful impact and drive success within the organization. Excited for the opportunity to apply knowledge and abilities in a role that aligns with career goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative (CSR)

Maximus
03.2024 - 06.2025
  • Assisted clients with their Texas Health and Human services accounts and benefits. For example, amount of SNAP Food benefits they were approved for or why their health care was denied.

Customer Service Representative

Taskus Inc
12.2021 - 10.2023
  • Work from home customer service. In this company we worked for several different businesses that tested all our abilities. For example, we worked for karnal disputes dept, AMC+ customer service, Healthcare Advocates, and fraud for Coinbase. This company helped us learn to work under all types of pressure and put all our skills to the test specially patience. We learned to de-escalate irate customers, file disputes, troubleshoot, find spammers and fraud being done. Overall I believe I learned a lot and always willing to learn more.

Customer Service Representative

Bank of America
05.2021 - 11.2021
  • Work from home online customer service. Help customers by looking into their accounts and assisting them with unknown charges, disputes, deposits, ect. My goal was to de-escalate the situation and take full control of the conversation while letting our customers feel hear and understood.

Assistant Manager

Trufit Athletics Club
09.2019 - 09.2020
  • As an assistant manager I had almost the same duties as a general manager. Customer service was our number one priority and being on the sales side it was very important. I also dealt with billings and hiring personnel. I was also chosen to do trainings for a lot of new employees and General Managers for new locations. I was the number one sales for 6 months.

Personal Trainer

Ubfit Tx LLC
03.2019 - 09.2019
  • Learned to connect with people and helped them achieve their goals. Whether it was weight loss or muscle build, I was always by their side encouraging them.

Assistant Manager

Cowboy Chicken
06.2018 - 07.2019
  • As a supervisor I was in charge of making sure everything was running smoothly. I was also oncharge of counting boxes at the end of the shift as well as time/money management. I also created a great business to customer connection by training staff on having great customer service.

Cook

Denny's
12.2014 - 05.2018
  • I was one of the main cooks usually Afternoon shifts during the week and morning shifts on weekends. I was always in the pancake station and breakfast station. My job was to keep up with all the fast paced veteran cooks.

Education

High School Diploma - General High School Curriculum

Mission High School
Mission, TX

Skills

  • Client support
  • Effective listening
  • Problem-solving skills
  • Data entry
  • Issue resolution
  • Relationship building
  • Call center experience
  • Conflict resolution skills
  • Conflict resolution
  • Effective complaint resolution
  • Client communication skills
  • Payment processing
  • Customer experience evaluation

Certification

None Specified

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative (CSR)

Maximus
03.2024 - 06.2025

Customer Service Representative

Taskus Inc
12.2021 - 10.2023

Customer Service Representative

Bank of America
05.2021 - 11.2021

Assistant Manager

Trufit Athletics Club
09.2019 - 09.2020

Personal Trainer

Ubfit Tx LLC
03.2019 - 09.2019

Assistant Manager

Cowboy Chicken
06.2018 - 07.2019

Cook

Denny's
12.2014 - 05.2018

High School Diploma - General High School Curriculum

Mission High School

Ability Summary

Worked in the restaurant industry for 6+ years. I started of as a dishwasher and worked my way up to management experience. As a supervisor I learned to create a connection with people to keep them coming back. I also learned to descalate situations and keep many people happy. I also worked in the fitness industry where customer service was our number one priority. With our great communication skills and customer service we were able to bring our sales up by 30%.

Honors & Activities

None Specified

Additional Information

None Specified

Similar Profiles

CREATE PROFILE