Jesus Garcia Cervantes
Ponder,Tx
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Home Depot. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Experienced in customer service and team collaboration, consistently maintaining a clean and organized environment while efficiently multitasking in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lot, Sales, Order Fulfilllment, Lumber
Home Depot
Denton, TX
05.2025 - Current
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of outdoor displays and product areas.
- Operated forklifts and hand trucks to transport merchandise efficiently.
- Collaborated with team members to ensure timely restocking of inventory.
- Monitored parking lot conditions for safety hazards, reporting issues promptly.
- Provided training to new associates on operational procedures and tools.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
- Performed tasks and errands in store to support supervisor.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Established strong relationships with regular customers, fostering loyalty and repeat business.
- Efficiently handled high-volume periods by multitasking effectively under pressure.
- Conducted routine maintenance tasks such as sweeping, shoveling snow, or spreading ice melt during inclement weather conditions.
- Managed disposal of trash and recycling materials in designated areas, maintaining cleanliness throughout the property.
- Followed rules and regulations to support safety initiatives.
- Cleared parking lot by collecting shopping carts to place in proper storage area.
- Maintained a clean, organized lot area to enhance safety and efficiency.
Ranch Hand
Windswept Farm
Argyle, TX
05.2019 - 03.2025
- Operated and maintained farm machinery, ensuring optimal performance and safety compliance.
- Managed daily feeding schedules for livestock, promoting health and productivity.
- Monitored animal behavior to identify health issues early, facilitating timely veterinary interventions.
- Cultivated and maintained lawn and plants, ensuring a professional work environment.
- Prepared and saddled horses for customers to guarantee a safe and enjoyable riding experience.
- Oversaw cleaning and maintenance of animal stables to ensure optimal living conditions.
Education
High School Diploma -
Argyle ISD
Argyle, TX05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Relationship building
Certification
Forklift certification
Reach truck certification
Languages
Spanish
Native or Bilingual
Timeline
Lot, Sales, Order Fulfilllment, Lumber
Home Depot
05.2025 - Current
Ranch Hand
Windswept Farm
05.2019 - 03.2025
High School Diploma -
Argyle ISD