Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesus Gasper

Monte Vista

Summary

Dynamic manager with a proven track record at Prime Communications AT&T, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective training and conflict resolution. Skilled in operations management, consistently achieving goals while fostering a productive work environment. Strong decision-making abilities drive successful outcomes.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Manager

Prime Communications AT&T
11.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Store Owner

Pop's Corner
01.2021 - Current
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.

Owner Trainer

LTS CPR LLC
01.2010 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Staff Development Manager

Highlands Behavioral Health System
11.2015 - 06.2021
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Developed succession planning strategies to ensure a robust talent pipeline for key leadership positions within the organization.
  • Facilitated workshops and seminars to enhance employee understanding of company policies, procedures, and best practices.
  • Designed customized learning modules for targeted skill improvement, resulting in increased productivity.
  • Oversaw employee engagement surveys to gather feedback on existing programs, using data-driven insights to inform future improvements.
  • Evaluated program effectiveness through regular assessment, adjusting content and delivery methods as needed.
  • Streamlined onboarding process for new hires, reducing time-to-productivity and improving overall retention rates.
  • Collaborated with cross-functional teams to identify staff development needs and create tailored training solutions.
  • Conducted regular talent assessments to identify high-potential employees and devise focused development plans accordingly.
  • Established partnerships with external training providers to expand resource availability and diversify learning opportunities for employees.

Behavioral Health Tech Manager

The Medical Center of Aurora
12.2013 - 11.2015
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Searched resident belongings prior to and during stays.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

Human Resources Generalist

Eating Recovery Center
08.2011 - 06.2015
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.

Nursing Administration Staffing Coordinator

Centennial Peaks Hospital
04.2004 - 02.2012
  • Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
  • Streamlined communication between nursing departments, resulting in improved efficiency and collaboration.
  • Coordinated orientation programs for newly hired nurses that facilitated seamless integration into their respective care teams.
  • Assisted with the recruitment, hiring, and onboarding processes for new nursing staff, ensuring seamless integration into the team.

Gang Interventionalist

Boulder County School District
09.2009 - 05.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Correctional Officer

Correctional Management Inc
09.2000 - 07.2004
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Education

Crisis Management

Wheat Ridge High School
Wheat Ridge, CO
05-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Operations management
  • Project management

Certification

BLS Instructor

CPI Master Instructor

Handle with Care Instructor

Timeline

Manager

Prime Communications AT&T
11.2024 - Current

Store Owner

Pop's Corner
01.2021 - Current

Staff Development Manager

Highlands Behavioral Health System
11.2015 - 06.2021

Behavioral Health Tech Manager

The Medical Center of Aurora
12.2013 - 11.2015

Human Resources Generalist

Eating Recovery Center
08.2011 - 06.2015

Owner Trainer

LTS CPR LLC
01.2010 - Current

Gang Interventionalist

Boulder County School District
09.2009 - 05.2010

Nursing Administration Staffing Coordinator

Centennial Peaks Hospital
04.2004 - 02.2012

Correctional Officer

Correctional Management Inc
09.2000 - 07.2004

Crisis Management

Wheat Ridge High School

Similar Profiles

CREATE PROFILE
Jesus Gasper