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Jesus G. Duron
San Antonio
Summary
Relationship building with clients in over all sales and account support, while transitioning sales product while multi tasking account support.
Overview
19
19
years of professional experience
Work History
Sales Associate
TaskUs Shopify
San Antonio, TX
09.2018 - Current
- Engaged customers to assess needs and provide tailored product recommendations.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Safety Incident Support Agent/ Credit Card Account Support Agent/ Content Moderator Agent
TaskUs
New Braunfels, TX
09.2018 - Current
- Under TaskUs, we have several clients that we provide service for, many of these clients are companies that need our detailed oriented customer service support in real time, as well as problem solving.
- As a safety incident and account support agent under our rideshare app client, I task on many objectives for rideshare drivers under our clients platform base, all from personal account support, to logistics with troubleshooting app support, regarding account owner tech support for uploading documents and payment transaction support for direct, instant pay.
- As a safety reporting agent, I assisted with first accounts on urgent safety reports and phone calls for rideshare drivers under distress, such as verbal altercations, physical assaults, kidnapping, auto accidents, and fraud claims.
- As an accounts support agent, I also troubleshoot locked rideshare driver accounts, also customer payment issues and banking transactions for authorization holds, to transaction disputes such as cancellation fees.
- Clear and precise communication skills in both English and Spanish with the linguistic precision to communicate with empathy and owning the resolve and outreach for the most satisfactory customer support experience.
- As an account support agent, under our credit card client, I was also tasked with handling, managing and problem solving credit card accounts for our client, who was a credit card company under the Mastercard flagship. My responsibilities consisted of resolving transaction purchases, transaction balances, transaction disputes, as well as application updates, available credit problem solving, as well as fraud claims.
- After call work metrics met and quality metrics exceeded and met.
- As a content moderator under one of our clients, we provided content moderation support, which was/is a social application for communication and video sharing.
- I was tasked to monitor content for social expression, environmental and political advertising. Reporting content with precision under the social platform based on metric requirements that our client needed for their database, reporting with precise and quality precision.
Patient Advocate and Disability Claims Support Agent
MedData/Cardon Outreach/Elevate Patient Financial Solutions
San Antonio, TX
11.2012 - 10.2019
- As a patient advocate, I assisted clients under medical circumstances, apply for local, State and Federally funded social programs to help them cover their medical bills, while advocating for social welfare programs through navigation of disability claims, SSDI under Social Security Disability Insurance, as well as SSI, Supplemental Security Income and Medicare for adults under the age of 65, ALS/End of Stage Renal Disease ESRD, and Medicaid for low income individuals with a disability through the SSI process for severe medical claims that prevents clients/applicants from returning to work due to their medical condition.
Field Representative, Patient Advocate
The MARS Group
San Antonio, TX
08.2007 - 02.2012
- As a Field Representative, my objective and goal was to locate patients from our contracted hospital, via third party advocacy, to locate and screen patients for medical benefits that they may qualify for, and report my results to the intake coordinator and logistically assist these patients with the application process for medical coverage, and TP 30 Medicaid for pregnant women’s Medicaid program.
- As a Field Representative, I also assisted in data entry and wherever needed for support, as a team player after completing individual tasks, or vice versa whichever was the requirement at the time, as leadership assigned.
Education
High School Diploma -
Memorial High School
San Antonio, TX07-1995
Skills
- Communication: Verbal, written and active listening
- Problem Solving: Critical thinking, decision making, conflict resolution
- Teamwork/Collaboration: Interpersonal skills and effectively working with others
- Adaptability/Flexibility: Handling change, learning new things
- Time Management/Organization: Prioritizing, meeting after call work metrics, managing tasks
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Upselling
- Relationship selling
LANGUAGES
Verbal communication: English and Spanish.
Listening Skills: English and Spanish.
Timeline
Sales Associate
TaskUs Shopify
09.2018 - Current
Safety Incident Support Agent/ Credit Card Account Support Agent/ Content Moderator Agent
TaskUs
09.2018 - Current
Patient Advocate and Disability Claims Support Agent
MedData/Cardon Outreach/Elevate Patient Financial Solutions
11.2012 - 10.2019
Field Representative, Patient Advocate
The MARS Group
08.2007 - 02.2012
High School Diploma -
Memorial High School