Jesus Godinez

Monitored and authorized entrance for the Wild hockey team and any event the Xcel Energy Center had. Wrote Detailed reports on any property damage,theft,presence of unauthorized Personnel and unusual items found in the building. Provided customer service while addressing visitor inquiries or concerns related to building safety. On Game/Event days i would greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. I would improve overall security by conducting regular patrols and monitoring surveillance systems. Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises. Updated shift logs and produced daily reports to document security activities. I would issue access cards to contractors or anyone needing access to the building. Handled Security planning and worked with other company roles. I had advanced training security tools like access control Systems, surveillance systems and trained other officers on different computer networks.

I Performed pat-downs to look for unauthorized materials and weapons on individuals, Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors. Always maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues. Used explosive detection machines and chemical swab systems to identify potential hazards. Authenticated boarding passes, identification, and passports to prevent fraudulent travel, Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions. I maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures. I Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived. I Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times. Made sure passengers always knew where they were going after leaving the security checkpoint.

I made return and pickup of packages convenient for our customers, I Increased customer satisfaction by resolving complex issues and providing exceptional service at all times, maintaining accurate records. Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team. Documented returned product details in Software inventory tracking system. Always addressing customers concerns that would be with product damages,return policies and always offering solutions. Discussed with members to Develop strategic plans and increase production, productivity and customer service. Managed high call volume while maintaining exemplary customer service standards.