Jesus Gomez
Rowland Heights,CA
Summary
Dynamic Assistant Manager at Chevron with a proven track record in enhancing operational efficiency and developing impactful training programs. Skilled in performance analysis and strategic planning, I foster teamwork and resolve conflicts effectively, ensuring high customer satisfaction and loyalty. Adaptable and committed to continuous improvement, I leverage technology to optimize processes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Chevron
04.2023 - 06.2025
- Led team to enhance operational efficiency and streamline workflows.
- Developed training programs for new staff, improving onboarding process.
- Analyzed performance metrics to identify areas for process improvement.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved operational efficiency by adopting new technology for inventory management.
Customer Service Representative
Cash N' Go
02.2022 - 05.2023
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Trained new team members on customer service protocols and operational procedures.
- Collaborated with team to enhance service delivery, improving overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Clerk/Healthcare Customer Service Representative
Yusen Logistics
01.2020 - 01.2022
- Processed incoming data entries with high accuracy to maintain database integrity.
- Assisted in inventory management through systematic record-keeping and documentation.
- Collaborated with team members to streamline data entry processes, enhancing efficiency.
- Utilized Microsoft Excel and warehouse management systems for data tracking and reporting.
- Conducted regular audits of data sets to identify discrepancies and ensure consistency.
- Communicated effectively with cross-functional teams to resolve data-related issues promptly.
Education
High School Diploma -
Milikan High School
Long Beach, CASkills
- Operational efficiency
- Team leadership
- Training program development
- Performance analysis
- Strategic planning
- Customer service excellence
- Conflict resolution
- Cash handling integrity
- Financial management
- Workplace safety compliance
- Scheduling and planning
- Adaptability and flexibility
- Strategic thinking
- Team collaboration
- Customer service and satisfaction
- Team motivation techniques
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Chevron
04.2023 - 06.2025
Customer Service Representative
Cash N' Go
02.2022 - 05.2023
Data Clerk/Healthcare Customer Service Representative
Yusen Logistics
01.2020 - 01.2022
High School Diploma -
Milikan High School