Jesus Gonzales
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
12
years of professional experience
Work History
Maintenance Specialist
San Antonio Water Systems (SAWS)
San Antonio, TX
05.2019 - Current
- Assist with technical issues and follows up with support for reporting and tracking purposes
- Analyze Data and pull multiple reports for department
- Resolved 15+ service request tickets per day through efficient triaging of problems
- Use of ticketing system to capture incidents and or requests
- Troubleshoots, triages and resolves discrepancies with service tickets
- Documents procedures, programs and processes
- Created/wrote standard operating procedures and training manuals for employees
- Designs and implements system processes for team
- Tracks and maintains inventory
- Identifies, evaluates, and documents the condition of new and existing sewer mains and structures identified in CCTV
- Provides recommendations for rehabilitation for infrastructure improvement
- Advanced analytical skills to analyze emails, tickets, and portal requests from field crew
- Performs administrative functions to include incident status updates and repair updates
- Ability to grasp new work and development tools to provide solutions and strategies to team lead
- Generate daily data reports for field crews and ensure all data was calculated correctly prior to issuing it out to supervisor
- Conducts and implements research related to cleaning inspection observations and SSO post failure analyses, verifies records and identifies assets
- Maintains ArcMap in GIS to include created, updating, or modifying polygons; creates and exports map for internal customers or contractors
- Inspects commercial users for compliance with applicable regulations
- Compiles evidence for illicit discharges, and verifies maintenance conducted
- Verify and correct the input of proper information within ticket requests and work orders
- Collect asset information daily to relay to upper management in weekly team meetings
- Structured and conducted statistical analyses
- Input asset data information into appropriate software applications
- Collaborates with team to prepare inspection reports and conducts follow-up activities to verify compliance.
Account Specialist
American Tax & Bookkeeping
01.2021 - 05.2022
- Seamlessly prepared and filed tax returns for new and returning customers
- Collected, verified, and input the client data for tax tracking purposes
- Maintained inventory of client records.
Concrete Driver
Acevedo Concrete Company
06.2020 - 05.2022
Field Coordinator
San Antonio Water Systems (SAWS)
San Antonio, TX
02.2016 - 05.2019
- Swiftly and successfully de-escalated situations and resolved customer conflict resulting in 100% customer satisfaction
- Receives calls, answers customer’s inquiries, educates customers regarding Ordinance and permit requirements
- Meets with customers, schedules meetings with Utilities Section Manager as required
- Coordinates the surveying of water distribution systems to locate visible water leaks; organizes schedules and documents leak detection and surveys
- Creating and utilizing excel spreadsheets for asset management
- Forecast, allocates and monitors the human physical and financial resource for the assigned geographic area
- Create work orders for emergency repairs
- Input asset data information into ArcGIS collector software for data management and daily assignments
- Inspect, evaluate, and update infrastructure of utilities and data information in all software applications.
Flowable Driver
San Antonio Water Systems (SAWS)
San Antonio, TX
03.2015 - 02.2016
- Operated backhoe or front-end loader and delivered Flowable to various job sites
- Logged resource usage in Hansen.
Equipment Operator
San Antonio Water Systems (SAWS)
San Antonio, TX
02.2015 - 03.2015
- Operated and maintained medium to heavy equipment such as dump truck, backhoe, compact excavator, mixing truck etc
- Cleans, organized, and maintained facilities, tools, and equipment.
Utility Technician
San Antonio Water Systems (SAWS)
San Antonio, TX
09.2014 - 02.2015
- Performed manual labor to include installation of pipes and fittings for repairs in water and wastewater systems
- Transports equipment, tools, and materials to and from job sites.
Drive Pub Truck
Pepsi Beverage Company
10.2013 - 09.2014
- Deliver products, serve customers, and execute all promotions to multiple stores each day.
Utility Technician
San Antonio Water Systems (SAWS)
San Antonio, TX
04.2011 - 06.2013
- Troubleshoots and diagnoses repairs to a system.
Education
Bachelor of Arts Information Technology Degree -
10.2023
Introduction to Cyber Security by Cisco -
06.2023
Coursera IT Support -
09.2022
Google IT Certificate -
09.2022
System Administration and IT Infrastructure Services -
09.2022
Associate of Arts Degree -
05.2021
Skills
- Bilingual in Spanish
- Great interpersonal, customer service skills & attention to detail
- Strong analytical and problem-solving skills and process Improvement
- Database Maintenance, Data Processing, SOP Development & Report Writing
- Experience configuring networks and peripheral devices
- Proficient with several software and work productivity platforms
- Familiar with Linux, Active directory, Spreadsheet Management and Windows operating systems
- Maintenance and Repair
- Flexible and Adaptable
- Time Management
- Configuration Management
- Technical Support & Hardware Upgrades
Affiliations
· For my Bachelor’s degree I have taken over 15 courses in computer science.
· I used Cisco Packet Tracer to create a network. Configured end devices, assigned IP addresses, and subnet masks for each device.
· Debugging and troubleshooting existing code and developing and testing code for software applications.
· Designed, assembled, and set up a custom PC. Installed Windows 10, Microsoft 365, and Anti-Virus.
· Use of group policy editor to enable restrictions. Collaborate with team to resolve design and implantation issues for group project.
Timeline
Account Specialist
American Tax & Bookkeeping
01.2021 - 05.2022
Concrete Driver
Acevedo Concrete Company
06.2020 - 05.2022
Maintenance Specialist
San Antonio Water Systems (SAWS)
05.2019 - Current
Field Coordinator
San Antonio Water Systems (SAWS)
02.2016 - 05.2019
Flowable Driver
San Antonio Water Systems (SAWS)
03.2015 - 02.2016
Equipment Operator
San Antonio Water Systems (SAWS)
02.2015 - 03.2015
Utility Technician
San Antonio Water Systems (SAWS)
09.2014 - 02.2015
Drive Pub Truck
Pepsi Beverage Company
10.2013 - 09.2014
Utility Technician
San Antonio Water Systems (SAWS)
04.2011 - 06.2013
Bachelor of Arts Information Technology Degree -
Introduction to Cyber Security by Cisco -
Coursera IT Support -
Google IT Certificate -
System Administration and IT Infrastructure Services -
Associate of Arts Degree -
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