Jesus Gonzalez
1713 Calle Zafiro ,CA
Summary
Accomplished Service Consultant and IT Manager with a proven track record at Rusnak Westlake Audi, adept in client relationship building and workflow management. Excelled in enhancing customer satisfaction and streamlining service processes, achieving significant reductions in complaint rates. Skilled in multitasking and leveraging sales expertise to surpass performance goals, fostering robust client partnerships and driving organizational success. Efficient and accurate professional with 13 years of automotive experience.
Overview
15
15
years of professional experience
Work History
Service Consultant
Rusnak Westlake Audi
10.2016 - Current
- Provided information about service procedures and expected timelines.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Discussed options with clients and determined appropriate plans.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Consultant
Silverstar Cadillac
03.2011 - 10.2016
- Provided information about service procedures and expected timelines.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Discussed options with clients and determined appropriate plans.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Streamlined service processes for increased efficiency and improved customer experience.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Maintained high customer satisfaction standards to meet or exceed targets.
IT Manager
Friend United Network
06.2009 - 03.2011
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Education
Associate of Science - Information Technology - Computer Network Systems
ITT Technical Institute
Oxnard, CA06-2008
High School Diploma -
Westlake High School
Westlake Village06-2006
Skills
- Cash Handling
- Client Relationship Building
- Customer Relations
- Public Speaking
- Schedule Management
- Sales expertise
- Strong Work Ethic
- Multitasking and Organization
- Excellent Communication
- Data Entry
- Performance Goals
- Workflow Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Consultant
Rusnak Westlake Audi
10.2016 - Current
Service Consultant
Silverstar Cadillac
03.2011 - 10.2016
IT Manager
Friend United Network
06.2009 - 03.2011
Associate of Science - Information Technology - Computer Network Systems
ITT Technical Institute
High School Diploma -
Westlake High School
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