Jesus Gonzalez
Laredo,TX
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Supreme Production Services. Proven track record in enhancing team collaboration and customer service, while effectively managing operations. Adaptable and detail-oriented, I excel in fast-paced environments, consistently achieving high levels of efficiency and satisfaction.
Overview
20
20
years of professional experience
Work History
Frac Watch
Supreme Production Services
08.2017 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Overnight Supervisor
HEB Grocery Store
01.2016 - 01.2017
- Supervised overnight operations, ensuring adherence to safety protocols and efficient workflow.
- Trained team members on operational procedures and equipment usage for increased productivity.
- Monitored inventory levels, coordinating timely restocking to meet demand during peak hours.
- Implemented quality control measures, enhancing overall service delivery and customer satisfaction.
- Resolved staff conflicts and maintained a positive work environment through effective communication.
- Conducted regular inspections of equipment and facilities, identifying areas for maintenance and improvement.
- Analyzed shift performance data, providing actionable insights to management for strategic planning.
- Developed training materials that improved onboarding process for new team members, increasing retention rates.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
- Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
- Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
- Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
- Mitigated potential loss prevention issues through vigilant monitoring of surveillance cameras and strict enforcement of security protocols during overnight hours.
- Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
- Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
- Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
- Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
- Collaborated with management team to develop strategies for continuous improvement in store operations.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Reduced instances of employee tardiness or absenteeism by implementing an effective accountability system for shift attendance.
- Streamlined task completion with clear communication of expectations and priorities to staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Cashier
City of Laredo Bridge Department
03.2005 - 07.2016
- Processed cash transactions efficiently, ensuring accurate handling of payments and receipts.
- Assisted customers with inquiries, providing exceptional service to enhance their experience.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to streamline operations during peak hours, improving workflow.
- Utilized point-of-sale systems for accurate transaction processing and record-keeping.
- Trained new staff on cash handling procedures and customer service standards.
- Monitored inventory levels of supplies, reporting shortages to management promptly.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Jw Nixon
Laredo, TX05.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Frac Watch
Supreme Production Services
08.2017 - 11.2024
Overnight Supervisor
HEB Grocery Store
01.2016 - 01.2017
Cashier
City of Laredo Bridge Department
03.2005 - 07.2016
High School Diploma -
Jw Nixon
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