Jesus Guerra
El Paso,TX
Summary
Strong customer service, bilingual, team work, excellent knowledge of computer programs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative-Remote
The Outsource Connection
04.2023 - Current
- Answer to incoming calls in English and Spanish from customer to assist in account inquiries in regards to payments, disconnections, reconnects, payment arrangements, change of account names, requests to send bill statements, stop services, relight gas service, budget plan inquiries, start gas service, create cases to different departments for requests, terminate gas lines and meter requests, send messages to proper management channels, respond to Team and Leadership requests, forward responses to proper channels, create emergency gas leak service orders and forward to proper dispatch departments, assist team members with questions, attend scheduled coaching time with management, assist customers with different inquiries in regards to internet account access, professional, courteous, provide solutions to customers expectations
- Experience with Lexis Nexis
- Problem solver.
Field Supervisor
CSGSO Construction Innovations
08.2022 - 03.2023
- Oversee construction projects in regards to providing guidance to the company team to complete the jobs
- Informed the team of the daily activities and delegate duties accordingly
- Projects include building of additions, landscaping, renovations, cement work, roof replacement, painting, drywall and floor repairs, etc
- Provide excellent customer service by understanding and executing the customer's goals regarding their home improvements
- Inventory control regarding building materials
- Conduct team meetings to provide project status and completion dates
- Encourage team daily to complete tasks timely and efficiently
- Utilize different power and hand tools.
Service Technician
Medley Equipment Company
11.2021 - 08.2022
- Travel to different customer locations in order to perform either Preventative Maintenance or repairs as per Dispatch instructions
- Most of the work is performed outdoors
- Once at customer location, contact customer and search for the unit and perform troubleshooting to determine the reason unit eitherdoes not start or has an oil leak, break issues or replace tires, headlamps, fire extinguishers, fan belts, electrical components, LP issues, transmission issues, mast issues, replace side shift components, break inspections, engine issues, etc
- Installations of different forklift parts to complete repairs
- Preventative maintenance that consists of replacing engine oil, oil filter, air filter, LP filter
- Greased all fittings
- Checked all tires and hydraulic hoses
- Checked all fluid levels and unit functions
- Checked for side shift function and bottom safety locks
- Checked for mast proper operation
- Checked for alternator and starter operations
- Checked for voltages
- Air blown and disinfect unit
- Checked for proper LP tank fittings
- Informed customer of the necessary repairs and possible provide quotes for the repairs
- Provide excellent customer relations and equipment current status on the repairs.
Preventative Maintenance Technician
Toyota of El Paso Texas- Doggett.
08.2020 - 11.2021
- Traveled to different customer locations
- Locate the forklift that is scheduled for the preventative maintenance that consists of replacing engine oil, oil filter, air filter, LP filter
- Greased all fittings
- Checked all tires and hydraulic hoses
- Checked all fluid levels and unit functions
- Checked for side shift function and bottom safety locks
- Checked for mast proper operation
- Checked for alternator and starter operations
- Checked for voltages
- Air blown and disinfect unit
- Checked for proper LP tank fittings
- Checked front head lamps and tail lights operation
- Most of the work was performed outdoors
- Informed customer of the necessary repairs and maintenance completed
- Maintain different parts in company van stock to perform maintenance on the different forklifts
- Organized and replenish company van parts in stock.
Battery Technician
Malin Corporation
03.2019 - 08.2020
- Field Service Technician
- Traveling to customers location's to troubleshoot forklift batteries and chargers in regards to proper operation
- Diagnose industrial batteries by obtaining specific gravities and cell voltages
- Determine if the industrial batteries have a bad cell and will need replacement
- Replace forklift batteries positive and negative cables
- Most of the work was performed outdoors
- Follow safety standard when conducting removal of batteries from forklift
- Obey customers safety rules by performing repairs at designated areas
- Follow safety procedures when troubleshooting forklift chargers to determine fault errors
- Installation of forklift chargers at customers locations
- Replace 350AMP grey connectors to forklift batteries and chargers
- Replace battery cells and test for proper operation
- Perform industrial batteries testing phases to determine if battery is in good condition
- Desulfate and acid adjust cell batteries to restore it to a proper working condition cell levels
- Acid neutralize and clean batteries at customers locations
- Determine if forklift battery charger will need replacement for the customer
- Provide prompt and efficient customer service
- Installed industrial batteries watering systems and pressure test for proper operation
- Maintain different parts in company van stock to perform battery repairs and maintenance.
Forklift Mechanic, building maintenance
W. Silver Recycling
02.2018 - 03.2019
- General building maintenance, and preventive maintenance of different propane forklifts
- Perform forklift repairs timely and safely
- Properly use different power tools to repair forklifts and building maintenance
- Operate Forklifts as per OSHA Standards and safety rules
- Perform different electrical/ mechanical troubleshooting to repair propane forklifts
- Maintain forklifts up to regulations for daily company operations
- Perform general building maintenance
- Adherence to related Federal, State and Local safety laws, regulations, and ordinances
- Great customer service and team work
- Independent and professional skills
- Provide daily preventive maintenance to forklifts
- Certified to operate forklifts
- Knowledge of schematics, troubleshooting
- Knowledge of parts inventory.
Education
Associate's - Computer Information Systems in DATABASES
El Paso Community College
El Paso, TX05.1998
General Studies
Del Valle High School
El Paso, TX06.1993
Skills
- Customer Service (10 years)
- Office Management (10 years)
- Computer Hardware (10 years)
- Microsoft office (10 years)
- Independent (10 years)
- Database Management (10 years)
- Call Center (10 years)
- Forklift Mechanic (3 years)
- Building maintenance (2 years)
- Troubleshooting (10 years)
- Mechanic aptitude (10 years)
- Handyman
- Facility Maintenance
- Property Maintenance
- Network (1 year)
- Service Technician Experience
- Field Service
- Workers' Compensation
- Word Processing
- Mechanical Knowledge
- Microsoft Outlook
- Equipment Repair
- Hydraulics
- Forklift
- Spanish
- English
- Parts inventory (3 years)
- Microsoft Excel
- Microsoft Powerpoint
- Communication skills
- Bilingual
- Workday
- Oil Change
- Brake Repair
- Databases
- Presentation skills (10 years)
- Public relations (10 years)
- Mechanical knowledge (10 years)
- Construction Management
- Customer support
- Landscape Maintenance
- Drywall
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
Provide strong customer service, maintenance and repairs. Office work experience.
Languages
Spanish - Expert
Timeline
Customer Service Representative-Remote
The Outsource Connection
04.2023 - Current
Field Supervisor
CSGSO Construction Innovations
08.2022 - 03.2023
Service Technician
Medley Equipment Company
11.2021 - 08.2022
Preventative Maintenance Technician
Toyota of El Paso Texas- Doggett.
08.2020 - 11.2021
Battery Technician
Malin Corporation
03.2019 - 08.2020
Forklift Mechanic, building maintenance
W. Silver Recycling
02.2018 - 03.2019
Associate's - Computer Information Systems in DATABASES
El Paso Community College
General Studies
Del Valle High School
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