Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Guillen III

Weslaco

Summary

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

17
17
years of professional experience

Work History

Student Athletic Trainer Internship

University of Texas Pan American
  • 1897 hours
  • Provided care for the athletes
  • Traveled to different states with the UTPA Coaches and Athletes
  • Keep athlete from preventing injuries
  • Helped athletes maintain their goals in physical health as well as mental well being
  • Made athletes aware of their full potential which included self-realization, physical and mental limits, as well on how to stay away from an acute or chronic injury.

Idea Academy Public Schools
  • Patience with students
  • Make sure work was complete as assigned by teacher
  • Ensure classroom management type techniques
  • Ability to connect with students by gaining trust, and respect in the classroom as the substitute
  • Pinpoint problem areas for students to improve upon
  • Ensure students stay focused on their goals
  • Make sure students maintain proper behavior in the classroom

PSJA Independent School District
  • Patience with students
  • Make sure work was complete as assigned by teacher
  • Ensure classroom management type techniques
  • Ability to connect with students by gaining trust, and respect in the classroom as the substitute
  • Follow lesson plans left by teacher
  • Pinpoint problem areas for students to improve upon
  • Ensure students stay focused on their goals
  • Make sure students maintain proper behavior in the classroom
  • All level subbing
  • Ability to maintain a positive attitude

Store Manager

Starbucks
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Assistant Store Manager

Starbucks
09.2022 - 04.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.

Shift Supervisor

Starbucks
04.2020 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.

Barista

Starbucks
06.2010 - 04.2020
  • Providing customer with quality drinks
  • Making customers happy
  • Providing great customer service
  • Cashier
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

PCT Therapy

Weslaco Regional Rehabilitation Hospital
03.2015 - 12.2018
  • Assisting Therapists with patients
  • Transferring patients from wheelchair to bed, to toilet, and to therapy gym.
  • Cleaning equipment and facilities after each use
  • Preparing schedules for therapy sessions
  • Inputting times of therapy sessions at the end of the day

Crew member

McDonald's
11.2008 - 02.2009
  • Preparing the meat
  • Preparing the burger
  • Cashier

Education

High School Diploma -

Donna High School
01.2009

Bachelors of Science - Kinesiology

University of Texas Pan American
01.2014

Skills

  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • Retail inventory management
  • Inventory control
  • Goals and performance

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Store Manager

Starbucks
04.2023 - Current

Assistant Store Manager

Starbucks
09.2022 - 04.2023

Shift Supervisor

Starbucks
04.2020 - 09.2022

PCT Therapy

Weslaco Regional Rehabilitation Hospital
03.2015 - 12.2018

Barista

Starbucks
06.2010 - 04.2020

Crew member

McDonald's
11.2008 - 02.2009

Student Athletic Trainer Internship

University of Texas Pan American

Idea Academy Public Schools

PSJA Independent School District

Bachelors of Science - Kinesiology

University of Texas Pan American

High School Diploma -

Donna High School

Similar Profiles

CREATE PROFILE