Jesus Gutierrez
MIami,FL
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex virtual systems, including vmware/vsphere umbrella operating systems, servers and specialize virtualization software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results. Dedicated and focused Project Management Specialist with over 3 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
8
8
years of professional experience
Work History
Sr. System Administrator / Project Leads
Next Era Energy Services (FPL)
Miami, FL
05.2022 - Current
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Improved job tasks and mentored junior team members on best practices and standards.
- Submitted recommendations regarding infrastructure overhauls.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Provided appropriate permissions to users for accessing files and databases.
- Worked with over 2000 Virtual machines
- Handled several VCenter Environments and Domains
- Handled new builds and build migrations as part of FPL migration plans
- Maintained compliance frameworks, policies and documentation to support audits.
- Maintained and revised policy procedures for general operation of compliance program.
- Created campaigns to overhaul and and meet deadlines to keep devices in compliance
- Recreated imaging procedures and provided better solutions.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
I.T Manager
Premium Healthcare
Miami, FL
11.2021 - 05.2022
- Recruited and hired qualified candidates to fill open positions.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Facilitated implementation of several softwares and coordinated company-wide training.
- Updated project plans based on changing objectives, specifications and staff availability.
- Brought in additional project personnel and resources to meet demands.
- Implemented, tested and tracked applications, business software, network infrastructure and wireless devices.
- Created and enforced information technology budget.
- Communicated with Regional Manager and CEO to support company growth and optimize processes.
System Administrator
Dade County Federal Credit Union
Miami, FL
06.2016 - 11.2021
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Set up, optimized and managed network equipment.
- Determined and alleviated hardware, software and network issues.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Designed endpoint management strategy for operation of various systems and devices.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Oversaw storage management, data migration, backups and drive replacements.
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Developed and tested company-wide servers for printing, file storage and applications.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Orchestrated and oversaw upgrades to system hardware and software.
Education
Bachelor of Science - Information Technology
Miami Dade College
Miami, FL12.2022
Skills
- Software troubleshooting
- Content management system
- Reports and documentation
- Project analysis
- New program installations
- Infrastructure updates
- System updates
- Project coordination
- Technical support
- Training and development
- Server improvements
- Specifications understanding
- Diagnosing issues
- End-User Training
- Server and System Administration
- Microsoft Office Suite
- Windows Server
- ESXI, Vcenter, Horizon, and APP Volumes
- Compliance Reporting
- Risk Identification
- Risk Assessment
Technologies Worked With
- Azure AD, and On Premise AD
- Office 365
- Vmware ESXI, Vcenter, Horizon, and APP Volumes
- Cisco Unified Communications Manager, Vonage, Ring Central
- Onbase (Database Management Software)
- Meraki Cisco, Unifi
- Microsoft Servers, Exchange, File Server, and Print Server.
- Implemented Small Servers using Linux inside a virtual environment.
- Experiened with different End Point Management Systems Lansweeper, and Ninja.
- EDR including Crowdstrike and Bitdefender Gravity Zone.
- Digital Sinage Experience for PCs/Monitors
- Microsoft MDT Imaging Toolkit
Languages
English
Native/ Bilingual
Span
Professional
Timeline
Sr. System Administrator / Project Leads
Next Era Energy Services (FPL)
05.2022 - Current
I.T Manager
Premium Healthcare
11.2021 - 05.2022
System Administrator
Dade County Federal Credit Union
06.2016 - 11.2021
Bachelor of Science - Information Technology
Miami Dade College
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