Jesus Guzman
Rio Hondo,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Centerra
09.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over security operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Deployed corrective actions quickly to maintain strong quality standards and protect officers and detained individuals.
Protective Services Officer
Paragon Security
12.2021 - 09.2022
- Worked with local, state and government agencies regarding company security matters.
- Researched and archived general liability incidents via CCTV.
- Participated in safety programs.
- Detected, investigated and reported hazardous workplace incidents and issues.
- Testified at legal and court proceedings on behalf of company.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Transportation Security Officer
ISS Security
10.2006 - 12.2021
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Developed and maintained positive rapport with Department of Homeland security client, to finish the mission at hand.
- Transfer detained individuals to court proceedings, or ports of entries.
- Apply restraints for safe transport of individuals and staff.
Education
Spanish Court Interpreter - Spanish
San Antonio College
San Antonio, TX10.2019
Police Academy Certificate - Law Enforcement
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX01.1999
Skills
- X-ray screening Baggage and Cargo
- Driver Communications
- Project Management
- Job Assignments
- Overseeing Transportation
- Inmate Monitoring in Federal and State Facilities
- Monitor Equipment
- Supervising Investigations
- Government Policy
- Emergency Situations
- Directing Team Members
- Cost management
Certification
- Texas Armed Guard License
- Texas Commercial Drivers License with Passenger Endorsement
- Spanish Interpreter Certification
Languages
Spanish
Full Professional
Timeline
Lead Supervisor
Centerra
09.2022 - Current
Protective Services Officer
Paragon Security
12.2021 - 09.2022
Transportation Security Officer
ISS Security
10.2006 - 12.2021
Spanish Court Interpreter - Spanish
San Antonio College
Police Academy Certificate - Law Enforcement
The University of Texas At Brownsville And Texas Southmost College