Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesus Guzman

San Pablo,CA

Summary


Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Bev Team Lead

Target
09.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
  • Improved food safety standards by implementing thorough training programs and regular inspections.

Service and Engagement Team Lead

Target
01.2023 - 02.2024
  • Mentored junior team members, fostering professional growth and skill development.
  • Built and maintained relationships with community organizations.
  • Developed and implemented dynamic communication strategies.
  • Summarized complicated topics into simple formats for better understanding.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Fulfillment Leader

Target
05.2022 - 02.2023
    • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
    • Tracked delivery goals and developed improvement plans to correct deficiencies.
    • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
    • Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
    • Used advanced planning tools to balance service, inventory, and resource utilization levels.
    • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
    • Trained and supervised team members to ensure consistency in performance and adherence to company policies.

Fulfillment Expert

Target
06.2020 - 05.2022
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Participated actively in regular safety trainings sessions.
  • Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Interacted with guests in friendly and knowledgeable way.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Prepared and checked outbound shipments for accuracy.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Kept work areas neat, clean and free from debris.
  • Checked product levels and recommended new purchases.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pre-assembled containers to be easily selected by packing associates.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Education

High School Diploma -

Leadership Public School
Richmond, CA

Bachelor of Arts - Spanish Language And Literature

Sonoma State University
Rohnert Park, CA
05-2021

Bachelor of Arts - Chicano Studies

Sonoma State University
Rohnert Park, CA
05-2021

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Operations management
  • Employee evaluation
  • Diversity and inclusion
  • Product management
  • Regulatory compliance
  • Relationship building
  • Corporate social responsibility
  • Deadline management
  • Employee training
  • Workflow management
  • Problem-solving
  • Team supervision
  • Teamwork and collaboration
  • Goal setting
  • Flexible schedule
  • Coaching

Certification

  • Food Safety Manager Certification
  • Food Handler Certification

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Food and Bev Team Lead

Target
09.2024 - Current

Service and Engagement Team Lead

Target
01.2023 - 02.2024

Fulfillment Leader

Target
05.2022 - 02.2023

Fulfillment Expert

Target
06.2020 - 05.2022

High School Diploma -

Leadership Public School

Bachelor of Arts - Spanish Language And Literature

Sonoma State University

Bachelor of Arts - Chicano Studies

Sonoma State University

Similar Profiles

CREATE PROFILE