Jesus Heredia
Salem,OR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Advisor
Power Kia
Salem, OR
03.2022 - 11.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Mercedes-Benz of Salem
Salem, OR
09.2021 - 01.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor
Thomason Auto Group
Aumsville, OR
11.2020 - 05.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Service Advisor
Wilsonville Toyota Scion
Wilsonville, OR
09.2017 - 09.2020
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Participated in ongoing training activities related to automotive technology advancements.
- Ensured that all customer inquiries were handled promptly and accurately.
Education
High School Diploma -
South Salem High School
Salem06-2017
Skills
- Bill preparation
- Vehicle assessment
- Records oversight
- Service scheduling
- Computer skills
- Work order interpretation
- Service estimates
- Workflow management
- Point-of-sale system
- Goal-oriented mindset
- CRM software
Languages
English
Professional
Spanish
Professional
Timeline
Service Advisor
Power Kia
03.2022 - 11.2023
Service Advisor
Mercedes-Benz of Salem
09.2021 - 01.2022
Service Advisor
Thomason Auto Group
11.2020 - 05.2021
Service Advisor
Wilsonville Toyota Scion
09.2017 - 09.2020
High School Diploma -
South Salem High School
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