Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesus Hernandez

Dallas,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Representative

American Multi-Cinema
04.2023 - Current
  • Resolved guest concerns and discrepancies in prompt and courteous manner.
  • Maintained neat and orderly front desk and lobby area to uphold theater standards.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Cook

American Multi-Cinema
04.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Server Assistant

Texas Roadhouse
04.2020 - 08.2022
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with other staff members to maintain high-level customer satisfaction.

Car Wash Employee

Super Star Car Wash
04.2019 - 02.2020
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.

Education

High School Diploma -

W W Samuell High School
Dallas, TX
05.2023

Skills

  • Information Protection
  • Property Security
  • Data Entry
  • Guest Relations
  • Customer Service
  • Flexible Schedule
  • Financial Transactions
  • Services and Amenities Promotion
  • Issue Resolution
  • Product Sales

Certification

  • Microsoft Office Word Specialist Certification
  • Occupational Safety and Health Administration 10 Certification
  • Occupational Safety and Health Administration 30 Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Service Representative

American Multi-Cinema
04.2023 - Current

Cook

American Multi-Cinema
04.2023 - Current

Server Assistant

Texas Roadhouse
04.2020 - 08.2022

Car Wash Employee

Super Star Car Wash
04.2019 - 02.2020

High School Diploma -

W W Samuell High School

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Jesus Hernandez