Jesus Hernandez
Downey,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable in Linehaul with over 2 and half years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
17
17
years of professional experience
Work History
Senior Operations Administrator
Fed Ex Ground
City of Industry, CA
10.2021 - Current
- Analyzed data from multiple sources to generate insights into operations performance trends.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Managed communications between Linehaul, P&D, and dock to ensure efficient operations.
- Maintained accurate records of all operational activities, which includes number of trailers built, dispatches, HOT/COLD trailer arrivals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various Tasks in Linehaul.
- Oversaw implementation of procedures, goals and objectives within Linehaul operations.
- Implemented safety protocols to maintain a safe working environment in the building and yard .
- Coordinated daily operations activities and assigned tasks to staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed action plans based on analysis findings and implemented solutions.
- Developed training programs for new employees on Linehaul operational procedures.
- Coordinating runs for URR teams with other stations and hubs to effectivly move freight.
Delivery Driver/Customer Service
MSDS INC
City of Industry, CA
07.2019 - 09.2021
- Handled merchandise in accordance with product handling standards
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Resolved customer complaints and adjusted orders
- Contacted customers prior to delivery to coordinate delivery times
- Completed order forms and collected payments to keep customer accounts current
- Notified customers of delays, decreasing calls to support
- Operated delivery vehicles 5 days per week, averaging 100 miles on road and 80-120 customers served
- Processed payments by accepting cash, checks and credit card payments
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Answered customer questions regarding shipments
- Completed daily pre-trip inspection checklist before first delivery
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
- Delivered rush merchandise on tight schedules to meet customer targets
- Maintained 8 long-term customer accounts worth over $1,000 - 2,000 through exceptional customer service
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Delivery Driver/Customer Service
Expressway Deliveries
Carson
03.2016 - 07.2019
- Handled merchandise in accordance with product handling standards
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Resolved customer complaints and adjusted orders
- Contacted customers prior to delivery to coordinate delivery times
- Notified customers of delays, decreasing calls to support
- Operated delivery vehicles 6 days per week, averaging 100 miles on road and 60-70 customers served
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Answered customer questions regarding shipments
- Completed daily pre-trip inspection checklist before first delivery
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
- Reviewed over 60-70 daily delivery documents and orders and reported any errors found on delivery documents to supervisor
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
FedEx Package Handler
FedEx Ground
City of Industry, CA
03.2007 - 02.2016
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Assisted in loading delivery trucks with prepared packages
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks
- Resolved conveyor system issues by clearing jams and blockages
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
- Used scanners to track parcel information such as condition or receipt.
Education
High school diploma -
Manual Arts Senior High School
05.2005
Skills
- Computer literacy (10 years)
- Communication skills (10 years)
- Leadership (7 years)
- Delivery driver experience
- Problem management (10 years)
- Scheduling Coordination
- Safety Oversight
- Team Training
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
References
Jessica Chavez
P&D Manager
(909) 731-7073
City of Industry
Timeline
Senior Operations Administrator
Fed Ex Ground
10.2021 - Current
Delivery Driver/Customer Service
MSDS INC
07.2019 - 09.2021
Delivery Driver/Customer Service
Expressway Deliveries
03.2016 - 07.2019
FedEx Package Handler
FedEx Ground
03.2007 - 02.2016
High school diploma -
Manual Arts Senior High School