Stephanie Ramirez
Midland,TX
Summary
Well-organized professional equipped with varied experiences in management and lead roles. Driven to increase overall efficiency while leading a team to meet desired goals. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Tall City Healthcare
04.2024 - Current
- Supported team with medical billing, setting up payment plans, insurance verification and resolving medical billing disputes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Optometric Technician/Receptionist
Urias Eyecare
08.2022 - 04.2024
- Operated and maintained lensometers, refraction units: keratometers, ophthalmometers, visual field analyzers for patient testing and maintenance of equipment.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Helped patients with selecting, ordering glasses or contact lenses to encourage informed decisions and taking payment.
Front Desk Agent/Night Auditor
SLEEP INN AND SUITES
03.2020 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Store Manager/Store associate
First Cash Pawn
06.2017 - 04.2019
- Managed daily operations for a successful pawn shop, overseeing staff and inventory control.
- Plan and direct day to day operations of store, Maintain store staff, Ensure availability of merchandise and services, Cash handling, Answer phone and direct calls as needed
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School diploma -
Midland High School
06.2010
Skills
- Word, Excel, PowerPoint
- Data Entry
- Auditing & Inventory
- EMR Systems
- Medical Insurance Verification & Billing
- Medical Office, Scheduling & Records Experience
- Cash Handling
Certification
- TABC Certified, 03/01/23, 02/01/25
- Driver's License, 05/01/10, 05/01/30
Languages
English/Spanish
Native or Bilingual
Timeline
Receptionist
Tall City Healthcare
04.2024 - Current
Optometric Technician/Receptionist
Urias Eyecare
08.2022 - 04.2024
Front Desk Agent/Night Auditor
SLEEP INN AND SUITES
03.2020 - 08.2022
Store Manager/Store associate
First Cash Pawn
06.2017 - 04.2019
High School diploma -
Midland High School
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