Jesus Hernandez
Lawrence,MA
Summary
Agile and adaptable staff leader with a stellar work history and a motivational approach. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Bilingual customer service leader fluent in Spanish and English, with proven expertise in boosting calling comfort and satisfaction by calmly resolving any concerns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assembler
Evident
Waltham, MA
04.2022 - Current
- Assembled components with minimal supervision, exceeding expected project milestones
- Completed durable assemblies and subassemblies with hand and power tools
- Recognized and reported defective material and equipment to shift supervisor
- Built containers and packed parts in accordance with detailed packing specifications
- Followed outlined specifications to implement assembly plans.
Assistant Store Manager
KFC Taco Bell
06.2016 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Warehouse Worker
Fedex
North Billerica, MA
01.2022 - 04.2022
- Loaded, unloaded and moved material to and from storage and production areas
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Learning Ambassador
Amazon Logistics
Littleton, MA
06.2021 - 01.2022
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently
- Assessed student needs to determine appropriate level of required support
- Supported interaction between students during group work activities using guided conversation.
Education
Associate of Arts - Business Administration And Management
Northern Essex Community College
Haverhill, MA03.2025
High School Diploma -
Lawrence High School
Lawrence, MA06.2016
Skills
- Order Fulfillment
- Problem Solving
- Communication and Interpersonal Skills
- Written and Verbal Communication
- Accuracy Verification
- Excellent work ethic
- Responsible
- Dependability and Honesty
- Bilingual
Certification
Servsafe Certificate
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 24 staff members.
- Resolved product issue through consumer testing.
- Completed manager training program.
- Promoted to [Assistant Manager] after only [1 year] for exceptional performance.
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
- Portuguese, Limited Working
Timeline
Assembler
Evident
04.2022 - Current
Warehouse Worker
Fedex
01.2022 - 04.2022
Learning Ambassador
Amazon Logistics
06.2021 - 01.2022
Assistant Store Manager
KFC Taco Bell
06.2016 - Current
Servsafe Certificate
Associate of Arts - Business Administration And Management
Northern Essex Community College
High School Diploma -
Lawrence High School
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