Jesus Hernandez
Houston
Summary
Dynamic and results-driven professional with exceptional interpersonal skills and keen attention to detail, demonstrating a proven ability to solve complex problems. A goal-oriented mindset fuels a strong desire to contribute effectively to team success and drive organizational growth. Eager to leverage diverse experience in a challenging role, fostering collaboration and innovation. Committed to delivering high-quality results that align with company objectives and enhance overall performance.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Regional Finance
10.2024 - Current
- Led branch operations to ensure adherence to company policies and regulatory compliance.
- Mentored and trained staff on customer service best practices and operational procedures.
- Developed strategies to enhance customer engagement and improve satisfaction scores.
- Analyzed financial reports to identify trends and recommend adjustments for increased profitability.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assist in achieving branch sales goals by identifying potential cross-selling opportunities, promoting products and services.
Loan Officer
GECU
08.2020 - 05.2024
- Greet and welcome members over the phone & in person in a courteous, professional, & timely manner.
- Summit member's loan applications ensure completeness of information and accuracy is implemented to the best of the members abilities.
- Collaborated with clients to gather necessary documentation for loan processing
- Evaluated loan applications to determine creditworthiness and financial risk
- Mentored junior staff on loan policies and procedures, fostering professional development
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Developed strong relationships with customers through high levels of customer service.
Customer Service Representative
Loan Star Title Loans
10.2018 - 03.2020
- Greet and welcome members to the store in a courteous, professional and timely manner.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Conducted comprehensive title searches to ensure accurate property documentation.
- Analyzed legal descriptions and assessed property records for compliance.
Area Manager
MetroPCS
08.2017 - 09.2018
- Led regional sales initiatives to drive market share growth across multiple locations.
- Developed recruitment strategies to attract top talent and enhance organizational performance.
- Streamlined onboarding processes, improving employee integration and retention rates.
- Conducted interviews, assessing candidates' skills and cultural fit for the organization.
- Developed and implemented comprehensive training programs to enhance employee skills and performance.
- Led cross-functional teams to identify training needs and align programs with organizational goals.
Sales Associate
Cricket Wireless
03.2016 - 08.2017
- Delivered exceptional customer service by actively engaging with customers and addressing inquiries promptly.
- Collaborated with team members to achieve sales targets through effective communication and product knowledge.
- Assisted in inventory management by tracking stock levels and ensuring timely replenishment of merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Claims Representative
Fred Loya Insurance
01.2016 - 03.2016
- Processed insurance claims efficiently, ensuring compliance with company policies and state regulations.
- Evaluated claim documentation for accuracy, identifying discrepancies and initiating necessary follow-ups.
Education
High School Diploma -
02.2016
High School Diploma - undefined
Eastlake High School
El Paso, TX06.2012
Skills
- Proficient in English and Spanish writing and speaking
- Typing speed of 50 words per minute
- Team development
- Staff education and training
- Banking
- Operational efficiency management
- Business development
- Loan expertise
- Financial product sales
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Regional Finance
10.2024 - Current
Loan Officer
GECU
08.2020 - 05.2024
Customer Service Representative
Loan Star Title Loans
10.2018 - 03.2020
Area Manager
MetroPCS
08.2017 - 09.2018
Sales Associate
Cricket Wireless
03.2016 - 08.2017
Claims Representative
Fred Loya Insurance
01.2016 - 03.2016
High School Diploma - undefined
Eastlake High School