Jesus Hernandez

As a Sam’s Club Tire & Battery Technician, I take ownership of the TBC by keeping daily operations safe, efficient, and running smoothly. My responsibilities include providing quality tire and battery services, maintaining equipment and inventory, and following all safety and company standards. Supporting and guiding other technicians, training new associates, and helping prioritize the workload keeps the team moving and focused on member needs. Clear communication with leadership regarding equipment, supplies, safety concerns, and operational issues helps prevent problems and keeps the TBC running properly. Taking pride in the work, leading by example, and providing dependable service helps create a safe, organized, and productive Tire & Battery Center.

• Managed daily store operations to ensure efficient workflow and customer service.
• Trained and supervised staff on store policies and operational procedures.
• Oversaw inventory management, including stock rotation and product placement.
• Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
• Adhered to safety procedures while handling hazardous materials like chemicals.
• Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
• Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.

Operational Execution-
Communicate effectively with associates, suppliers, and customers through verbal and written channels.
Develop and execute the business plan for the assigned area to achieve facility goals related to production, quality, safety, and service.
Identify and implement operational improvements to support performance and efficiency.

Staffing & Performance Management-
Forecast staffing, workload, and performance needs to meet business demand.
Monitor results and adjust plans to ensure consistent execution and service levels.

Safety, Quality & Compliance-
Ensure compliance with Logistics and company safety, quality, and operational standards.
Develop, maintain, and support SOPs and required documentation.
Investigate and resolve associate, customer, and supplier concerns using sound judgment and collaboration.


People Leadership-
Lead, coach, and develop associates and leaders within the assigned area.
Set expectations, monitor performance, and provide regular feedback.
Identify training and development needs and support learning and growth opportunities.
Participate in hiring, promotion, performance evaluation, and succession planning.