Jesus Hernandez (Tony)
El Paso,TX
Summary
I am writing to express my interest in a position that will allow me to utilize my four years of experience in Property and Casualty insurance settings. I am a hard worker with a motivated attitude, and I am adaptable, a fast learner, and thrive in a fast-paced environment. I am confident that my skills and experience will be an asset to your organization. I am eager to learn new skills and broaden my knowledge in the insurance industry. I am a results-oriented individual who can work independently and as part of a team. I am confident that I have the skills and experience to make a significant contribution to your organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSR -
Hub international - Formally WestStar Insurance
10.2022 - Current
- I am responsible for assisting the agency with all of the endorsements, audits, notices of cancellation, inspections, and re-quotes for renewal policies. In addition, I help the agency renew all standard policies.
- Developed strong relationships with customers and underwriters to ensure satisfaction and loyalty.
- Assisted customers with product selection based on their needs and preferences.
- Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Participated in team meetings and contributed to team goals and objectives.
CSR
Flor Insurance
09.2020 - 10.2022
- I was responsible for assisting customers with all aspects of their insurance needs. This includes helping them obtain the necessary endorsements for their policies, scheduling inspections, and handling cancellations. I also worked with the agency to obtain quotes for new and renewal policies, and prepare all binding documents for signatures.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
The Cake Boutique
09.2020 - 09.2022
- At the bakery where I worked, I was responsible for greeting customers, answering their questions, and providing information about our new products. I also help customers with new orders and up-sales. Unfortunately, there are times when a customer is unhappy with their order. In those cases, I work to resolve the issue to the customer's satisfaction.
Education
High School Diploma -
Godby High School
06.2010
Skills
- Active listening
- Problem-solving
- Customer focus
- Product knowledge
- Communication skills
- Attention to detail
- Bilingual in Spanish
References
- Michelle Anaya, Flor Insurance Manager, 915-820-2313
- Adriana Alvarado, WestStar Manager, 915-241-2136
- Sandra McCord, Cake Boutique Owner, 915-727-7634
Certification
- Property and Casualty Insurance License
Languages
Spanish
Native/ Bilingual
Timeline
CSR -
Hub international - Formally WestStar Insurance
10.2022 - Current
CSR
Flor Insurance
09.2020 - 10.2022
The Cake Boutique
09.2020 - 09.2022
High School Diploma -
Godby High School