Jesus Herrera
Phoenix,AZ
Summary
Dynamic and results-driven Leasing Manager with 2 years of experience in the property management industry. Bilingual in English and Spanish, adept at building strong relationships with residents and prospects to enhance community engagement. Proven track record in supervising leasing agents, conducting property tours, and executing lease agreements while ensuring compliance with fair housing regulations. Skilled in coordinating with maintenance teams to ensure timely unit turnover and high tenant satisfaction. Proficient in industry-standard software such as OneSite, Entrata, Knock, and Yardi. Committed to fostering a positive living environment and driving occupancy rates through effective marketing and customer service strategies.
Overview
2
2
years of professional experience
Work History
Leasing Manager
Avenue 5
Phoenix, Arizona
01.2024 - Current
- Supervised and mentored a team of leasing agents to enhance performance and achieve rental goals.
- Conducted property tours for prospective residents, ensuring a positive experience that led to successful lease signings.
- Collaborated with the maintenance team to ensure timely turnaround of vacant units, facilitating prompt move-ins.
- Generated leases and assisted with lease renewals and evictions in alignment with management directives.
- Organized training sessions for leasing agents on fair housing regulations and leasing best practices.
- Utilized software platforms such as OneSite, Entrata, Knock, and Yardi for efficient lease management and reporting.
- Fostered strong relationships with residents and prospects to enhance community engagement and satisfaction.
- Coordinated with maintenance staff and vendors to schedule and oversee repairs and renovations, ensuring quality and efficiency.
Leasing Agent
Cortland
Phoenix, AZ
03.2023 - 12.2023
- Conducted property tours for prospective tenants, showcasing available units and highlighting community features to drive interest and secure leases.
- Assisted in performing background checks on applicants to ensure compliance with rental criteria and maintain a safe community environment.
- Prepared and executed lease agreements, ensuring accuracy and adherence to company policies and regulations.
- Actively addressed and resolved tenant complaints and issues, fostering positive relationships and enhancing tenant satisfaction.
- Collaborated with team members to maintain up-to-date knowledge of market trends and competitive pricing to effectively position the property.
- Provided excellent customer service by responding promptly to inquiries and follow-ups from prospective and current residents.
- Assisted in coordinating move-in processes, including inspections and orientation for new tenants to ensure a smooth transition.
- Maintained accurate records of leasing activities and tenant interactions to support effective property management.
Education
Business Communications
Chaffey College
Rancho Cucamonga, CASkills
- Bilingual Communication
- Customer Service Excellence
- Team Leadership
- Property Management Software
- Lease Negotiation
- Fair Housing Knowledge
- Conflict Resolution
- Marketing and Sales
- Organizational Skills
- Attention to Detail
- Maintaining closing ratios
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Manager
Avenue 5
01.2024 - Current
Leasing Agent
Cortland
03.2023 - 12.2023
Business Communications
Chaffey College
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