JESUS J GUILLEN
Manor,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes project management, sales, staff management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer
City First Mortgage Services
06.2022 - 07.2023
- Sell loan products, and meet loan production targets.
- Perform business development tasks, including managing the pipeline by generating leads, referral business, and maintaining relationships with existing and past clients.
- Obtain relevant information and evaluate applicants' financial status, including credit history, debt-to-income ratio, and appraisal reports, to determine a recommendation for loan approval.
- Maintain current knowledge of all applicable lending regulations, the economy, market rates, vendors, and competitors.
Lead Development Representative
Leahy Lending
12.2021 - 04.2022
- Prepared and delivered presentations to potential clients and stakeholders to showcase company offerings.
- Listened to customer needs to identify and recommend best products and services.
- Contacting previous clients who have improved credit scores, educating them that they may now qualify for lower rates, and guiding them through an application.
- Worked closely with Account Executives to transition qualified leads into closed deals.
Lead Technician
ServPro
Pflugerville, TX
05.2018 - 11.2021
- Create estimated bids using Xactimate to submit for approval from insurance companies.
- Manage insurance claims and documentation to guarantee accurate project details.
- Communicate clear expectations to production technicians, and supervise their work.
- Schedule and perform production processes to ensure each job is completed on time, and up to industry standards.
- Generate healthy client relationships by building a strong rapport, and accommodating customer needs.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
FOH Manager
Cheddars
Pflugerville, TX
04.2011 - 03.2018
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
Skills
- Project management
- Water Restoration
- Sales
- Client service
- Financial management
- Contract management
- Contract negotiation expertise
- Staff management
Timeline
Mortgage Loan Officer
City First Mortgage Services
06.2022 - 07.2023
Lead Development Representative
Leahy Lending
12.2021 - 04.2022
Lead Technician
ServPro
05.2018 - 11.2021
FOH Manager
Cheddars
04.2011 - 03.2018
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