Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jesus Jimenez

Mooresboro,NC

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge and knowledgeable in data entry. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer loyalty.

Overview

9
9
years of professional experience

Work History

Walmart Associate

Walmart
Forest City, NC
03.2024 - Current
  • Ensured all carts are in working condition and reported any damages.
  • Gathered carts from parking lot and inside store for customer use.
  • Gathered and corralled shopping carts and helped guests carry larger items.
  • Monitored parking lot for security issues related to carts and reported concerns to management.
  • Maintained cleanliness and orderliness of cart storage areas.
  • Safely operated cart retrieval equipment in parking lots and course paths.

Machine Operator

Cardinal Tissue
Spindale, NC
12.2022 - 02.2024
  • Record production information such as quantities produced and materials used on daily logs.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Troubleshoot malfunctions in equipment or processes.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Quality Control Test to ensure that the product was to the company standards

Retail Sales Associate

The UPS Store 5387
Spindale, NC
02.2020 - 11.2022
  • Certified in Shipping and Packing customers shipments
  • Print Services
  • Used various different POS systems for different companies to ensure I could ship items to the correct locations
  • Maintained cleanliness
  • Marketed social media pages

Tech Supervisor

Staples
Forest City, NC
01.2019 - 01.2020
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Managed team of 5 employees, ensuring high productivity and quality standards were met.
  • Closed the cash office at the end of the night, entered all the safe data and counted the safe to ensure it was at the required number before locking up and heading home

Customer Service Assistant

Food Lion
Blacksburg, SC
02.2018 - 12.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated databases with new and modified customer data.
  • Updated customer records with relevant information.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Safe counts every day.
  • Closed the cash office everyday handling $30,000+, inputting checks into the system, handing tills (resetting tills back to $200), recounting safe at the end of the night and depositing the cash drops into the system and making sure all numbers matched that were input by myself
  • Managed over 6 employees at a time, handling their lunches and breaks and ensuring they had the money they needed to assist the customers

Wireless Sales Associate

Metro by T-Mobile
Spindale, NC
01.2016 - 01.2018
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Processed customer transactions accurately using the point-of-sale system.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

High School Diploma -

Chase High School
Forest City, NC
01-2025

Skills

  • Workflow management
  • Forklift operation
  • Team collaboration
  • Customer engagement
  • Reliable and punctual
  • Creative problem solving
  • Adaptability and flexibility
  • Data collection and analysis
  • Customer interaction
  • Client relationship management
  • Computer skills
  • Multitasking and organization
  • Courteous and professional
  • Time management
  • Basic accounting
  • Bilingual (English & Spanish)
  • Computer Literacy
  • 10 Key Data Entry

Languages

English
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Walmart Associate

Walmart
03.2024 - Current

Machine Operator

Cardinal Tissue
12.2022 - 02.2024

Retail Sales Associate

The UPS Store 5387
02.2020 - 11.2022

Tech Supervisor

Staples
01.2019 - 01.2020

Customer Service Assistant

Food Lion
02.2018 - 12.2019

Wireless Sales Associate

Metro by T-Mobile
01.2016 - 01.2018

High School Diploma -

Chase High School

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Jesus Jimenez