Jesus Larenas
MIami,FL
Summary
Dynamic Travel Advisor with 22+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
22
22
years of professional experience
Work History
Travel Advisor
Interval International
09.2001 - 08.2020
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service for over 50 Customer calls per day.
- Input data into I-Services to improve business efficiency and reduce costs by automating operations workflow.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Client Rep Manager
Interval International
08.2020 - Current
- Led a high-performing team of 15 sales representatives, achieving a 20% increase in quarterly revenue through strategic sales initiatives and effective performance coaching.
- Developed and executed comprehensive training programs, leading to a 25% improvement in employee performance and productivity.
- Established and enforced company policies and procedures to ensure compliance with industry regulations and maintain a safe working environment.
- Conducted performance evaluations and provided constructive feedback to team members, resulting in a 10% improvement in individual performance and overall team productivity.
- Fostered a positive and inclusive work culture, resulting in a 15% decrease in employee turnover and increased employee satisfaction scores by 25%
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships
- Managed four business accounts with a strong focus on achieving high levels of client praise and loyalty
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications
Education
Associate of Science -
Miami Dade College
Miami, FL06.2009
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.1994
Skills
- Clientele Relationship Development
- Complex Problem-Solving
- Travel Knowledge
- Decision-Making Skills'
- Multitasking
- Quality Assurance
- Operations Management
- Client Relationship Management
- Conflict Resolution
- Hotel accommodations
- Mentoring and training
- Attention to Detail
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Excellent Communication
Additional Information
United States Marine Corps Veteran. Served honorably for 4 years in Infantry and was awarded several medals and recognitions for exemplary service.
Timeline
Client Rep Manager
Interval International
08.2020 - Current
Travel Advisor
Interval International
09.2001 - 08.2020
Associate of Science -
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
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