Jesus Lopez

• Follows a planned bus route, making scheduled stops to pick up or drop off passengers.
• Collects fares and answers questions about the bus route.
• Communicates with the dispatcher via two-way radio during the route; provides updates to the dispatcher and reports emergencies, traffic patterns, or accidents.
• Assists passengers on and off the bus when help is needed.
• Visually inspects the bus before beginning the days assigned route.

● Managed a high volume of 70+ cases across various office locations.

● Organized files and cases using programs such as Adobe, Microsoft Office, and Lawesome (Firm-Specific software)

● Managed individual client files by ordering all medical records and medical bills through phone, fax and email.

● Communicated with multiple clients and medical providers daily through phone and email.

● Supported managing attorney and managing director with pre-litigation responsibilities.

● Assist in training new employee’s on system of operations and protocols.

● Negotiated medical provider liens under attorney direction.

● Effectively manage a business within the policies and guidelines of the company, ensuring 100% guest satisfaction at all times.

● Management of multiple employee with a primary base of Spanish only

● Controls day-to-day operations by scheduling labor, ordering supplies, and developing the team.

● Recruits, conducts performance appraisals, takes disciplinary action as needed, motivates and trains.

● Operated trucks, tractors, loaders and other equipment to perform horticultural tasks.

● Planted, cultivated, watered and mulched flowers, plants and trees.

● Made repairs to irrigation systems and report safety hazards when necessary.

● Maintained and cared for over 50 homes in the Central Valley.

● Attracts potential customers by answering product and service questions; suggests information about other products and services.

● Manages all Spanish speaking customers.

● Maintains day to day operations by ordering food, supplies and recording needs of facility.

● Operates hydraulic pallet jack to unload trucks and deliveries.

● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● Ensures food quality and 100% guest satisfaction

● Ensures a safe working and guest experience environment by facilitating safe work behaviors of the team