Jesus Lopez
Brownsville
Summary
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Guest Advocate
Target
07.2022 - Current
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Assisted guests with product selection, ensuring a positive shopping experience.
- Managed checkout processes efficiently, minimizing wait times for guests.
- Collaborated with team members to maintain sales floor organization and cleanliness.
- Trained new staff on operational procedures and customer engagement techniques.
- Implemented strategies to streamline checkout operations and improve efficiency.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Overnight Stocker
Walmart
11.2020 - 07.2023
- Managed inventory restocking processes to maintain optimal product availability.
- Organized merchandise on shelves according to company standards and guidelines.
- Collaborated with team members to streamline overnight stocking operations.
- Trained new staff on efficient stocking techniques and safety protocols.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained neat, organized stockroom free of hazards.
Delivery Driver
Pizza Hut
04.2020 - 02.2022
- Delivered orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Navigated routes efficiently using GPS technology, reducing delivery times significantly.
- Maintained accurate cash handling and transaction records during deliveries.
- Collaborated with kitchen staff to ensure order accuracy and timely dispatch.
- Trained new drivers on operational procedures and best practices for efficient deliveries.
- Managed customer inquiries and resolved issues effectively to maintain service excellence.
- Operated vehicle safely in highly congested areas with no traffic violations.
VA Caregiver
Veterans Affairs
01.2012 - 06.2020
- Provided compassionate care and support to veterans, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among patients.
- Collaborated with healthcare professionals to develop individualized care plans.
- Monitored patient conditions, reporting changes to medical staff promptly.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX06-2012
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Customer service
- Flexible schedule
- Payment processing
- Financial transactions
- Inventory monitoring
- Food and beverage area setup
- Verbal and written communication
- Cash handling experience
- Loyalty promotion
- Sales transactions
- Calm and professional under pressure
- Retail store support
- Order fulfillment
- Store maintenance
- Understanding customer needs
- Relationship building
- Conflict mediation
- Calm under pressure
- Professional telephone demeanor
- De-escalation techniques
- Training development aptitude
- Staff education and training
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Guest Advocate
Target
07.2022 - Current
Overnight Stocker
Walmart
11.2020 - 07.2023
Delivery Driver
Pizza Hut
04.2020 - 02.2022
VA Caregiver
Veterans Affairs
01.2012 - 06.2020
High School Diploma -
Port Isabel High School