Jesus Lopez
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Management Trainee
Mcdonalds
San Antonio
01.2025 - Current
- Coordinated staff schedules to enhance labor efficiency during peak hours, improving service delivery.
- Oversaw daily operations, ensuring adherence to safety standards and minimizing risk.
- Trained new team members on service protocols, improving overall team competency.
- Resolved customer concerns promptly, enhancing overall satisfaction.
- Monitored cleanliness standards, maintaining a safe working environment.
- Acquired knowledge of organizational standards by observing managerial processes.
- Acquired knowledge of company procedures and role responsibilities for improved performance.
- Honored as Employee of the Month due to consistent high performance and teamwork.
Home Health Provider
Angeles Divinos
San Antonio
05.2020 - 11.2024
- Provided comprehensive home health care services to patients with various medical conditions
- Conducted patient assessments, developed and implemented individualized care plans, and evaluated patient progress
- Administered medications, performed wound care, and managed chronic conditions such as diabetes and hypertension
- Monitored and reported patient vital signs, lab results, and other health metrics to healthcare providers
- Educated patients and caregivers on disease management, medication use, and self-care techniques
- Collaborated with interdisciplinary teams, including physicians, nurses, therapists, and social workers, to ensure comprehensive care
- Maintained accurate records of patient visits, treatments, and progress notes
- Developed and implemented strategies to improve patient outcomes, reduce readmissions, and enhance patient satisfaction
Inbound Call Center Representative
Conduent
San Antonio
03.2024 - 04.2024
- Handled inbound customer calls, emails, and chats in fast-paced call center, resolving inquiries, concerns, and complaints
- Resolved issues promptly and efficiently, utilizing product knowledge, problem-solving skills, and effective communication techniques
- Met or exceeded performance metrics for first-call resolution, handle time, and quality assurance scores
- Built strong relationships with customers through active listening, empathy, and personalized service
- Tracked customer interactions and updated records using CRM software to ensure accurate information management
- Collaborated with team members to meet and exceed team goals and objectives
- Participated in training sessions to stay up to date on products, services, and procedures
Education
Electrical Apprentice Technician -
Lamson Institute
San Antonio, TexasSkills
- Rough-In and Trim-Out
- Branch Circuit Requirements
- General Lighting Loads
- Commercial Wiring
- AC/DC Circuits
- NEC Electrical Code Requirements
- Grounding and Bonding
- Overcurrent Protection
- Troubleshooting
- Electrical Calculations
- Communication
- Teamwork
- Problem-solving
- Time Management
- Critical Thinking
- Decision-making
- Demonstrates Reliability
- Resourceful
- Resilience
- Accountability
- Coachable
- Creativity
Certification
- OSHA 10
- TDLR
References
References upon request
Timeline
Management Trainee
Mcdonalds
01.2025 - Current
Inbound Call Center Representative
Conduent
03.2024 - 04.2024
Home Health Provider
Angeles Divinos
05.2020 - 11.2024
Electrical Apprentice Technician -
Lamson Institute