Jesus Lopez-Cordero
Saint Augustine
Summary
Bilingual banking professional specializing in customer care and relationship management. Demonstrated success in improving client satisfaction through tailored service and efficient problem resolution. Expertise in fostering long-term client relationships and enhancing overall banking experiences.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Personal Banker
Valley Bank
St Agustine
08.2024 - 03.2025
- Facilitated the opening of new accounts by guiding customers through the application process.
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services, empowering informed financial decisions.
- Collaborated with team members to enhance customer service initiatives, fostering a supportive branch environment.
- Handled cash transactions and ensured compliance with bank policies.
- Resolved customer issues promptly, improving overall satisfaction and retention.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
Relationship Banker II
Regions Bank
Jacksonville
06.2023 - 08.2024
- Cultivated strong customer relationships through personalized service and proactive engagement.
- Assisted clients in identifying financial needs and recommending suitable products.
- Assisted customers in opening new checking and savings accounts and provided support for wire transfers and direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assessed customer financial needs and recommended tailored product and service options.
- Resolved account discrepancies, enhancing customer satisfaction and trust.
EHS Supervisor
West Fraser Lumber Mill
Jacksonville
07.2022 - 06.2023
- Managed safety inspections and audits to ensure compliance with regulations.
- Conducted employee training on safety procedures and best practices.
- Investigated incidents and prepared reports for management review.
- Collaborated with departments to identify and mitigate environmental risks.
Supervisor / Pro Services Specialist
Lowes Home Improvment
Jacksonville
11.2020 - 07.2022
- Supervised daily store operations, ensuring adherence to company policies and fostering a compliant work environment.
- Trained and mentored new team members on product knowledge and customer service.
- Coordinated inventory management and organized merchandise displays to optimize product visibility and accessibility.
- Resolved customer inquiries and complaints, improving customer satisfaction and reinforcing a positive shopping experience.
- Collaborated with management to implement sales promotions and seasonal updates.
Crew Member
Trader Joe's
Jacksonville Beach
09.2014 - 11.2020
- Guided customers in product selection with informed recommendations to meet their needs.
- Delivered tailored wine recommendations that enriched customer experiences.
- Operated cash register and processed transactions efficiently and accurately.
- Stocked shelves with products, ensuring proper placement and visibility.
- Monitored inventory levels and placed timely replenishment orders to ensure product availability.
Education
Associate of Science - Microbiology
Universidad Ana G Mendez
Puerto RicoSkills
Customer support
Bilingual proficiency (English-Spanish)
Attention to detail
Dependable service provider
Leadership
Community engagement
Languages
English
Full Professional
Spanish
Full Professional
Certification
EMR
Affiliations
Active Volunteer Puertorrican Chamber of commerce in Jacksonville Fl
Timeline
Personal Banker
Valley Bank
08.2024 - 03.2025
Relationship Banker II
Regions Bank
06.2023 - 08.2024
EHS Supervisor
West Fraser Lumber Mill
07.2022 - 06.2023
Supervisor / Pro Services Specialist
Lowes Home Improvment
11.2020 - 07.2022
Crew Member
Trader Joe's
09.2014 - 11.2020
Associate of Science - Microbiology
Universidad Ana G Mendez